Customer Service Specialist - Work from Home

Qurate Retail Group; Brookville (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

Une entreprise leader dans le secteur de la vente au détail recherche des agents de service client à distance pour gérer les demandes des clients avec un taux de départ compétitif de $15.00 de l'heure. Ce poste offre un environnement de travail inclusif et des opportunités d'évolution de carrière, tout en permettant de travailler depuis chez soi.

Benefits

Paquet de récompenses complet

Avantages de santé dès le premier jour

Régime 401(k)

Congés payés

Opportunités de carrière

Environnement de travail inclusif

Qualifications

• Capacité à gérer un volume élevé de demandes client.
• Expérience en service client ou centre d'appel souhaitée.
• Compétences de communication fortes.

Responsibilities

• Gérer un volume élevé de demandes d'informations des clients.
• Assister les clients avec leurs commandes et problèmes de compte.
• Collaborer avec un superviseur en service client.

Skills

Problem Solving

Communication

Technical Troubleshooting

Job description

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Starting rate of $15.00/hour with shift differentials available
- Comprehensive Total Rewards package including health care benefits starting on day 1, 401(k), and paid time off
- Opportunity for career advancement and upward mobility across the entire employer family of brands
- Work remotely from the comfort of your home
- Inclusive and supportive work environment that values diversity and belonging
- Engage with innovative projects in retail, social media, and technology

What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer inquiries while providing exceptional service
- Assist customers with orders, account issues, and product promotions
- Personalize customer interactions and recommend additional products
- Confirm refunds, take payments, and analyze account data during calls
- Collaborate with a Customer Service Supervisor while working from home

What is Required (Qualifications):
- Ability to problem solve and de-escalate unique situations in a fast-paced environment
- Experience in navigating multiple systems and screens while assisting customers
- Must be able to sit for long periods and maintain a distraction-free work environment
- Availability to work weekends, holidays, and additional hours as needed
- Must follow the employer's computer system requirements for remote work

How to Stand Out (Preferred Qualifications):
- Experience in customer service or call center environments
- Familiarity with retail or e-commerce industry practices
- Strong communication skills with the ability to engage with diverse customer styles
- Technical troubleshooting abilities for home office equipment
- Previous experience working remotely in a structured schedule

#Retail #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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