Customer Service Specialist - Work from Home

Qurate Retail Group; Georgetown (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading retail and e-commerce company seeks a Customer Service Associate to handle inbound inquiries and assist customers with their accounts. This remote position offers a competitive starting salary of $15.00/hour, comprehensive benefits, and ample opportunities for career growth. Successful candidates will demonstrate strong communication skills and the ability to problem-solve in a fast-paced environment.

Benefits

Comprehensive benefits package

401(k)

Paid time off

Tuition reimbursement

Paid training program

Qualifications

• Ability to manage high call volumes and de-escalate situations.
• Strong communication skills to interact with various customers.
• Experience with navigating multiple systems while assisting.

Responsibilities

• Handle high volume of inbound customer inquiries.
• Assist customers with orders, refunds, and account analysis.
• Maintain a distraction-free remote work environment.

Skills

Communication

Problem-solving

Technical troubleshooting

Job description

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Starting salary of $15.00/hour with shift differentials available
- Comprehensive benefits package including health care benefits starting on day one, 401(k), paid time off, and tuition reimbursement
- Opportunity for career advancement and upward mobility across the entire employer family of brands
- Work remotely from the comfort of your home
- Friendly team environment with ambitious projects and fast-moving careers
- Paid training program to support your success

What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer inquiries and assist customers with their orders and accounts
- Personalize customer interactions while offering additional products during each call
- Confirm refunds, take payments, place orders, and analyze account data
- Work under the guidance of a Customer Service Supervisor
- Maintain a distraction-free work-from-home environment

What is Required (Qualifications):
- Ability to problem-solve and de-escalate unique situations while managing a high call volume
- Strong communication skills to interact with a variety of customer styles, peers, and leaders
- Capability to navigate multiple systems and screens while assisting customers
- Must be available to work weekends, holidays, and additional hours as needed
- Must follow Cornerstone Brands computer system requirements

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the retail or e-commerce industry
- Familiarity with virtual work environments and structured schedules
- Technical troubleshooting skills related to computer or software issues
- Ability to sit for long periods while working
- Experience using headsets and video conferencing tools

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