Customer Service Specialist - Work from Home

Qurate Retail Group; Hillsboro (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in live social shopping and retail is seeking Customer Service Representatives to enhance customer interactions remotely. The role offers competitive starting pay, extensive training, and a collaborative work environment, supporting your career growth across a family of brands.

Benefits

Comprehensive health benefits starting day one

401(k) plan

Paid time off

Paid training program

Shift differentials available

Qualifications

• Ability to handle high call volumes and de-escalate issues.
• Comfort with virtual work environments.
• Strong communication skills for diverse customer styles.

Responsibilities

• Handle inbound customer inquiries and maintain focus.
• Assist customers with orders, refunds, and payments.
• Personalize experiences to drive sales.

Skills

Problem-solving

Communication

Technical troubleshooting

Customer interaction

Job description

Employer Industry: Live Social Shopping and Retail

Why consider this job opportunity:
- Starting pay of $15.00/hour with shift differentials available
- Comprehensive Total Rewards package including health care benefits starting on day one, 401(k), and paid time off
- Opportunity for advancement and upward mobility across the entire employer family of brands
- Work remotely from approved locations in Ohio, Indiana, or Kentucky
- Supportive and collaborative work environment with friendly teams and ambitious projects
- Paid training program to ensure you are well-prepared for your role

What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer inquiries while maintaining a distraction-free work environment
- Assist customers with their orders and accounts, including confirming refunds, taking payments, and placing orders
- Personalize customer interactions to enhance their experience and drive sales
- Navigate multiple systems and screens to provide effective support
- Report to an assigned Customer Service Supervisor and adhere to a set work schedule

What is Required (Qualifications):
- Ability to problem-solve and de-escalate unique situations while managing high call volumes
- Comfortable working in a virtual environment with a structured schedule
- Excellent communication skills, capable of interacting with diverse customer styles
- Ability to troubleshoot technical problems and follow system requirements
- Availability to work weekends, holidays, and additional hours as needed

How to Stand Out (Preferred Qualifications):
- Experience in customer service or retail environments
- Familiarity with e-commerce platforms and social shopping experiences
- Strong technical skills with the ability to navigate various software systems
- Previous experience in a remote work setting
- Knowledge of home and apparel lifestyle brands

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