Customer Service Specialist - Work from Home

Qurate Retail Group; Lawrenceburg (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading retail and e-commerce company seeks customer service representatives in Lawrenceburg, Indiana. The role involves managing customer inquiries, ensuring a positive shopping experience, and requires strong problem-solving and communication skills. Flexible work-from-home options are available with comprehensive benefits starting on day one.

Benefits

Comprehensive Total Rewards package including health care benefits

Paid training program

Flexible work-from-home environment

Qualifications

• Ability to manage call volume and de-escalate situations.
• Must reside in approved counties in Ohio, Indiana, or Kentucky.

Responsibilities

• Handle high volume of inbound customer inquiries.
• Assist customers with orders, refunds, and payments.
• Promote additional products during customer interactions.

Skills

Problem-solving

Strong communication

Customer service

Job description

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Starting salary of $15.00/hour with shift differentials available
- Comprehensive Total Rewards package including health care benefits starting on day 1
- Opportunity for career advancement and growth within the QVC Group family of brands
- Flexible work-from-home environment with a structured schedule
- Paid training program with full attendance required
- Friendly and supportive team culture focused on inclusion and belonging

What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer inquiries while providing excellent service
- Assist customers with their orders and accounts, including processing refunds and payments
- Personalize customer interactions to enhance the shopping experience
- Promote additional products during customer interactions
- Report to an assigned Customer Service Supervisor and adhere to set schedules

What is Required (Qualifications):
- Ability to problem-solve and de-escalate unique situations while managing call volume
- Availability to work weekends, holidays, and additional hours as needed
- Capability to navigate multiple systems and screens while assisting customers
- Strong communication skills to interact with diverse customer styles and team members
- Must reside in one of the approved counties in Ohio, Indiana, or Kentucky

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in retail or e-commerce
- Familiarity with troubleshooting technical issues in a virtual environment
- Ability to learn quickly and adapt to new systems and processes

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