Customer Service Specialist - Work from Home

Talentify.io; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in Retail and E-commerce is looking for a Customer Service Specialist to work from home. This entry-level position involves managing customer inquiries, personalizing experiences, and supporting sales efforts through effective communication. The role offers upward mobility and comprehensive benefits from day one, along with a commitment to inclusion and belonging.

Benefits

Healthcare benefits from day one

401(k) plan

Paid time off

Tuition reimbursement

Qualifications

• Ability to manage high call volume while problem-solving.
• Comfortable learning in a virtual environment with a structured schedule.
• Availability to work weekends and holidays as needed.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Assist with orders and account management.
• Report to Customer Service Supervisor and maintain a structured work schedule.

Skills

Problem-solving

Strong communication skills

Technical troubleshooting

Job description

Customer Service Specialist - Work from Home

Join to apply for the Customer Service Specialist - Work from Home role at Talentify.io

Customer Service Specialist - Work from Home

Join to apply for the Customer Service Specialist - Work from Home role at Talentify.io

Employer Industry: Retail and E-commerce

Why Consider This Job Opportunity

• Starting salary of $15.00/hour
• Opportunity for advancement and upward mobility across the entire employer family of brands
• Work remotely from the comfort of your home
• Comprehensive Total Rewards package including health care benefits from day one, 401(k), paid time off, tuition reimbursement, and more
• Friendly teams and ambitious projects in a fast-paced environment
• Commitment to inclusion and belonging for all employees
  
  

What To Expect (Job Responsibilities)

• Handle a high volume of inbound customer inquiries and assist with orders and accounts
• Personalize the customer experience while problem-solving and addressing inquiries
• Offer additional products during each customer interaction to drive sales
• Confirm refunds, take payments, place orders, and analyze account data
• Report to an assigned Customer Service Supervisor and maintain a structured work schedule
  
  

What Is Required (Qualifications)

• Ability to problem-solve and de-escalate unique situations while managing a high call volume
• Comfortable learning and working in a virtual environment with a set schedule
• Strong communication skills to interact with various customer styles, peers, and leaders
• Proficient in navigating multiple systems and screens while assisting customers
• Availability to work weekends, holidays, and additional hours as needed
  
  

How To Stand Out (Preferred Qualifications)

• Experience in customer service or a related field
• Familiarity with retail or e-commerce environments
• Technical troubleshooting skills for resolving minor computer issues
• Ability to work independently and maintain productivity in a remote setting
• Previous experience in a fast-paced work environment
  
  

#Retail #CustomerService #RemoteWork #CareerGrowth #Ecommerce

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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