Customer Service Specialist with 401(k) Match & Benefits

Nexstream; Fredericksburg (TX); Hybrid; USD 32.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental coverage

Vision coverage

401(k) match

Paid time off

Zusammenfassung

Nexstream in Texas seeks a customer support specialist to help customers get answers, resolve issues, and stay connected. You will be the friendly first point of contact by phone and email, guiding users through basic troubleshooting and account questions.

You’ll work with the team to resolve service issues, learn new systems, and deliver a professional, patient experience. Nexstream offers health, vision, dental, 401(k) with match, and PTO after 90 days.

Qualifikationen

• Clear, professional communication with customers.
• Patience and a customer-focused approach.
• Ability to learn new systems and processes.

Aufgaben

• Answer customer questions by phone and email.
• Assist with account and billing inquiries.
• Guide customers through basic troubleshooting.
• Coordinate with the team to resolve service issues.

Kenntnisse

Clear communication

Patience

Adaptability

Tools

CRM systems

Jobbeschreibung

Help customers get answers, resolve issues, and stay connected.

About the role

Be a helpful point of contact for Nexstream customers. Bring clear communication, patience, and a practical approach to solving problems.

What you’ll do

• Answer customer questions by phone and email.
• Help with account and billing inquiries.
• Guide customers through basic troubleshooting.
• Coordinate with the team to resolve service issues.

What you’ll bring

• Clear, professional communication.
• Patience and a customer-focused approach.
• Comfort learning new systems and processes.

Aetna coverage with Nexstream paying 60% of the premium

Dental and vision

Coverage that’s 100% company sponsored.

Retirement savings

A 401(k) plan with a company match up to 4%.

Paid time off

Available after 90 days of full-time employment.

401(k) match is subject to plan terms, eligibility, and company policy.

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