Remote Customer Support Specialist

Nexis Builds; Houston (TX); Remote; USD 38,000 - 52,000; Full time

Job summary

Nexis Builds is seeking a Remote Customer Service Representative to be the voice of the company, handling inquiries from clients, vendors, and partners with professionalism. You will respond quickly, troubleshoot issues, and relay customer needs to project teams.

This role emphasizes clear communication, problem-solving, and meticulous record-keeping in our CRM. A background in customer service and familiarity with the civil engineering or construction sector are a plus.

Qualifications

• Exceptional Communication Skills
• Customer-Focused Mindset
• Problem-Solving Ability
• Organizational Skills
• Tech-Savvy
• Attention to Detail
• Team Player
• Experience in Customer Service
• Construction/Engineering Industry Experience (a plus)

Responsibilities

• Be the Voice of Nexis Builds You'll be the first impression clients have of our company, so your communication skills must be top-notch.
• Handle Inquiries Efficiently Answer calls, emails, and live chat messages from clients, vendors, and internal teams, ensuring quick and accurate responses.
• Resolve Issues Proactively Troubleshoot concerns, coordinate solutions, and follow up to ensure complete customer satisfaction.
• Build and Maintain Relationships Foster strong connections with clients and partners to ensure loyalty and repeat business.
• Process Orders and Service Requests Handle order placements, project status inquiries, and service requests with efficiency and accuracy.
• Stay Organized and Detail-Oriented Keep detailed records of customer interactions, transactions, and feedback in our CRM system.
• Collaborate with Teams Work closely with project managers, engineers, and other departments to relay client needs and ensure seamless service delivery.
• Identify Opportunities for Improvement Gather customer insights and recommend ways to enhance our processes and services.
• Educate Customers Provide clients with essential information about Nexis Builds' services, policies, and project updates.
• Maintain a Positive and Professional Demeanor Represent Nexis Builds with enthusiasm and professionalism in all interactions.

Skills

Communication skills

Customer-focused

Problem-solving

Organizational skills

Attention to detail

Team player

Experience in customer service

Tools

CRM software

Microsoft Office

Job description

Nexis Builds is seeking a Remote Customer Service Representative to be the voice of the company, handling inquiries from clients, vendors, and partners with professionalism. You will respond quickly, troubleshoot issues, and relay customer needs to project teams.

This role emphasizes clear communication, problem-solving, and meticulous record-keeping in our CRM. A background in customer service and familiarity with the civil engineering or construction sector are a plus.