Customer Service Specialist

Alphabe Insight Inc; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Collaborative environment

Mentorship

Diverse projects

Job summary

Nexxaworks in the United States is seeking a Customer Service Agent to be the frontline ambassador of our team. You will respond to inquiries via phone, email, and chat, delivering friendly, accurate, and timely solutions to every customer.

The role emphasizes clear communication, calm professionalism under pressure, and a proactive approach to problem solving. You will document interactions, coordinate with other departments, and help improve service quality for diverse clients.

Qualifications

• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Familiarity with customer service software, databases, and tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Coordinate with other departments to facilitate problem resolution and improve service quality.
• Provide customers with detailed information on products, services, and policies.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Conflict resolution

Multichannel support

CRM software

Databases

Tools

CRM software

Databases

Job description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and customer-focused Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for delivering exceptional service and support to our valued customers. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help others.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Coordinate with other departments to facilitate problem resolution and improve service quality.
• Provide customers with detailed information on products, services, and policies.

Qualifications

Requirements

• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Familiarity with customer service software, databases, and tools.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients