Cx Specialist I

Nex-Tech, LLC; Oberlin (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Health, Vision, and Dental insurance

Paid vacation and sick leave

Free Nex-Tech Internet and service-dis

Performance-based increases and profit

Training and development opportunities

Job summary

Nex-Tech, LLC is seeking a Customer Experience Specialist to support sales and service across product offerings. You will interact with customers, recommend solutions, and process transactions to ensure high satisfaction.

The role suits individuals who enjoy helping customers and driving sales in a fast-paced retail or office setting, with opportunities for growth and training. Nex-Tech values teamwork and customer care in everyday operations.

Qualifications

• Requires high school diploma or equivalent plus experience in customer service or sales.
• Demonstrates strong customer service and sales abilities.
• Shows effective communication and problem-solving skills.
• Able to multitask and maintain attention to detail.

Responsibilities

• Sell Nex-Tech and Nex-Tech Wireless products and services.
• Assist customers with questions about products, pricing, and features.
• Process service orders, upgrades, disconnects, and number ports.
• Accept and post customer payments; assist with billing inquiries.
• Resolve customer issues or escalate as needed.
• Support account maintenance and documentation processes.
• Maintain compliance with customer data privacy regulations.

Skills

Strong customer service

Sales skills

Communication

Problem-solving

Multitasking

Office systems knowledge

Team oriented

Meeting sales goals

Education

High school diploma or equivalent

1 year of customer service/sales experience

Tools

Office software

Job description

Join Our Team as a Customer Experience Specialist

Nex-Tech is seeking a motivated and customer-focused Customer Experience Specialist to support sales and service across our product offerings. This role works directly with customers to recommend solutions, process transactions, and ensure a high level of satisfaction.

This position is ideal for someone who enjoys helping customers, driving sales, and working in a fast-paced retail or office environment.

What You’ll Do:

• Sell and promote Nex-Tech and Nex-Tech Wireless products and services
• Assist customers with questions about products, services, pricing, and features
• Process service orders, upgrades, disconnects, and number ports
• Accept and post customer payments and assist with billing inquiries
• Resolve customer issues or escalation as needed
• Support account maintenance and documentation processes
• Maintain compliance with customer data privacy regulations

What You Bring:

• Strong customer service and sales skills
• Ability to recommend solutions based on customer needs
• Strong communication and problem-solving abilities
• Attention to detail and ability to multitask
• Working knowledge of computers and office systems
• Positive attitude and team-oriented mindset
• Ability to meet sales goals and performance expectations

Education & Experience:

Required: High school diploma or equivalent plus one year of customer service, sales, or related experience.

Why Nex-Tech?

• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Full Health, Vision, and Dental coverage
• Time Off: Paid vacation and sick leave
• Perks: Free Nex-Tech Internet and service discounts
• Bonus: Performance-based increases and profit-sharing
• Support: Training and development opportunities

Grow Your Career at Nex-Tech!

Build your career in customer experience while helping customers stay connected with the latest technology.

Nex-Tech is an equal opportunity provider and employer.