Customer Support Specialist — Growth & Family Benefits

AIRGAS INC AND SUBSIDIARIES; Largo (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid parental leave

Tuition assistance

Job summary

Airgas, Inc. Largo, FL, is hiring a Customer Support Representative to resolve inquiries via email and phone, maintain queue coverage, and support Esprigas requests.

This role emphasizes responsive, professional service and collaboration with internal teams and Key Accounts. Benefits include a comprehensive package with medical/dental/vision, 401(k) with match, tuition assistance, paid time off, and parental leave.

Qualifications

• Resolve customer issues via email and phone daily.
• Maintain queue coverage and manage escalations.
• Handle cancellations and rejections.
• Coordinate with internal teams for Esprigas requests.
• Support communications between Customer Service and Key Accounts.
• Assist with overflow calls and rush deliveries.
• Ensure timely, courteous customer service.

Responsibilities

• Review and resolve assigned issues in a timely manner.
• Ensure mandatory queue coverage and effective contact handling.
• Assist with problem solving for Esprigas and escalations.
• Manage order entry and documentation for Esprigas.
• Provide communication between CS and Key Accounts.

Skills

Organizational skills

Accountability

Professionalism

Positive attitude

Problem solving

Responsive

Initiative

Leadership

Collaboration

Empathy

Job description

Airgas, Inc. Largo, FL, is hiring a Customer Support Representative to resolve inquiries via email and phone, maintain queue coverage, and support Esprigas requests.

This role emphasizes responsive, professional service and collaboration with internal teams and Key Accounts. Benefits include a comprehensive package with medical/dental/vision, 401(k) with match, tuition assistance, paid time off, and parental leave.