Customer Service Specialist - Weekday Office, Weekend Remote

RW Garage Doors, Inc.; Vacaville (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Holidays

401(k) with match

Employee Discounts

Employee Referral Program

Job summary

Right Way Garage Doors is seeking a Customer Service Representative in Vacaville, CA. This hourly position offers an annual pay range of $35,000–$45,000 USD.

You’ll handle high volumes of calls with empathy, log interactions, and coordinate with technicians to ensure a smooth service experience. Weekend availability is required after onboarding/training, with Sat/Sun remote work and weekdays in-office. We offer a competitive benefits package and growth opportunities.

Qualifications

• 1+ year in a customer service role.
• Weekend availability after onboarding and training.
• Excellent communication and active listening skills.
• Highly organized with strong time management and multitasking abilities.
• Friendly, adaptable, and calm under pressure.

Responsibilities

• Provide exceptional service with empathy, professionalism, and a positive attitude.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across multiple channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with friendly, helpful support.
• Keep detailed and accurate records of customer interactions.
• Identify opportunities to recommend services that add value for the customer.
• Collaborate with technicians and office staff to ensure a smooth service experience.
• Learn offerings inside and out—becoming a knowledgeable go-to resource.

Skills

Customer service

Active listening

Time management

Multitasking

Excellent communication

ServiceTitan familiarity

Education

High school diploma

Tools

ServiceTitan

Job description

Right Way Garage Doors is seeking a Customer Service Representative in Vacaville, CA. This hourly position offers an annual pay range of $35,000–$45,000 USD.

You’ll handle high volumes of calls with empathy, log interactions, and coordinate with technicians to ensure a smooth service experience. Weekend availability is required after onboarding/training, with Sat/Sun remote work and weekdays in-office. We offer a competitive benefits package and growth opportunities.