Customer Service Representative

RW Garage Doors, Inc.; Vacaville (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Holidays

401(k) with match

Employee Discounts

Employee Referral Program

Job summary

Right Way Garage Doors is seeking a Customer Service Representative in Vacaville, CA. This hourly position offers an annual pay range of $35,000–$45,000 USD.

You’ll handle high volumes of calls with empathy, log interactions, and coordinate with technicians to ensure a smooth service experience. Weekend availability is required after onboarding/training, with Sat/Sun remote work and weekdays in-office. We offer a competitive benefits package and growth opportunities.

Qualifications

• 1+ year in a customer service role.
• Weekend availability after onboarding and training.
• Excellent communication and active listening skills.
• Highly organized with strong time management and multitasking abilities.
• Friendly, adaptable, and calm under pressure.

Responsibilities

• Provide exceptional service with empathy, professionalism, and a positive attitude.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across multiple channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with friendly, helpful support.
• Keep detailed and accurate records of customer interactions.
• Identify opportunities to recommend services that add value for the customer.
• Collaborate with technicians and office staff to ensure a smooth service experience.
• Learn offerings inside and out—becoming a knowledgeable go-to resource.

Skills

Customer service

Active listening

Time management

Multitasking

Excellent communication

ServiceTitan familiarity

Education

High school diploma

Tools

ServiceTitan

Job description

Join Right Way Garage Doors – Where Every Call Opens the Door to a Great Career!

Customer Service Representative | Vacaville, CA

Hourly Position | Annual Pay Range: $35,000–$45,000 ($21/hr)

Weekend availability is required (once onboarding and training is complete)

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?

Let’s Talk. Your Future Starts Here!

At Right Way Garage Doors, we’re more than just a home services company—we’re a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you.

We’re looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing Vacaville, CA team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

Initially, the CSR will work Monday-Friday 8-5, in office, so they can get acclimated and train properly. This usually is a 60-90 day cycle. After that time period, most CSRs are comfortable on the phone and can answer 80-90% of any customer inquiry. After this training period, a successful employee will transition to a weekend schedule, which Sat/Sun is remote work. Our facility/office is closed over the weekend, so the employee will receive a laptop and be able to work from home. Weekdays are always in-office.

What You’ll Be Doing:

• Provide exceptional service with empathy, professionalism, and a positive attitude
• Handle a high volume of calls with confidence and efficiency
• Communicate across multiple channels to resolve issues and provide timely updates
• Research solutions and respond to customer needs with friendly, helpful support
• Keep detailed and accurate records of customer interactions
• Identify opportunities to recommend services that add value for the customer
• Collaborate with technicians and office staff to ensure a smooth service experience
• Learn our offerings inside and out—becoming a knowledgeable go-to resource

What We’re Looking For:

• 1+ year in a customer service role (home services or tech industry experience is a plus)
• Weekend availability (once onboarding and training is complete)
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)
• A team player who is excited about growth and contributing to success
• High school diploma or equivalent

Why You’ll Love It Here:

A supportive, team-first culture where your efforts are valued

Clear opportunities for advancement—we love to promote from within

Respect, recognition, and rewards for hard work and dedication

Hands-on training and mentorship to help you succeed

A chance to grow your career with a respected and expanding local company

What We Offer:

Competitive Benefits Package: Health, Vision, Dental, PTO, Holidays, 401(k) with match

Employee Discounts on products and services

Employee Referral Program

Be part of a world-class network of residential service brands that invests in your development

A strong focus on internal growth with opportunities to move into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Right Way may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$35,000 - $45,000 USD