Associate Customer Service Representative

California Water Service; Bakersfield (CA); Presencial; USD 40.000 - 47.000; Jornada completa

Descripción de la vacante

California Water Service Group invites you to join our customer service team in California. The Associate Customer Service Professional delivers exceptional service in person, by phone, web, email, and chat, upholding our standards of empathy, professionalism, and integrity.

You will work as part of a cohesive team to resolve issues and ensure accurate account records. The role requires strong communication, data entry accuracy, and the ability to manage multiple tasks in a fast-paced

Formación

• High school diploma or equivalent.
• Minimum two years of customer service or related water industry experience.
• Proficiency in Microsoft Office and Oracle Customer Care & Billing.
• Clear, effective communication with strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Must read and write proficiently.
• Day travel may be required within the region for training and team building.

Responsabilidades

• Resolve customer requests or inquiries via in-person, phone, web, email, and chat.
• Schedule and follow up on service or emergency requests.
• Document customer accounts and perform data entry as needed.
• Generate and complete reports and handle billing exceptions.
• Provide information about company programs and services to customers.
• Coordinate with outside agencies and internal departments for service efforts.
• Assist with meter reading and related tasks as needed.
• Prepare bank deposits and daily cash reports.

Conocimientos

Customer service

Communication

Multitasking

Educación

High school diploma or equivalent

2+ years customer service experience (water industry)

Herramientas

Microsoft Office

Oracle CC&B

Field Collection System (FCS)

Descripción del empleo

California Water Service Job Description: California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving the quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values—integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship—and is reflected in our recognition as a Top Workplace®, a Great Place to Work®, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose driven organization where your work makes a lasting impact.

The Associate Customer Service Professional provides exceptional customer service in person via phone, web, e-mail, and chat using proper etiquette, professional language and grammar. At California Water Service, we are passionate about delivering exceptional customer service experiences to each and every customer we serve. Our talented Customer Service Professionals possess many key attributes that help them exceed customer expectations. They demonstrate empathy and compassion for all of our Cal Water customers and seek ways to go above and beyond customers’ expectation. They convey a positive attitude, take initiative and ownership in solving service challenges, and demonstrate the highest integrity and professionalism. Internally, our Customer Service Professionals build trust as they work as “one team” with their peers and leadership. Externally, they are extraordinary brand ambassadors who are instrumental in building customer loyalty by providing excellent service.

ESSENTIAL JOB FUNCTIONS

• Understand customer service and business operations to fully resolve customer needs and provide superior customer experiences by customer contact means.
• Provide customer service addressing customer requests or inquiries concerning services, water quality and billing.
• Responsible for scheduling and follow up of service/emergency requests.
• Generate and complete: work orders, emails, document customer accounts and perform data entry as needed.
• Perform tasks associated with daily/monthly/quarterly/annually reports and account exceptions.
• Provide customers with information regarding Company programs and services.
• Communicate with outside agencies and departments for service efforts.
• Communicate between regional customer support centers and local districts.
• Perform tasks associated with dispatching.
• Create and complete service orders as needed.
• Perform activities related to meter reading functions to include route assignment and daily auditing using Field Collection System Application (FCS) including AMR and AMI Research and a complete daily billing exceptions and approve sample bills.
• Prepare bank deposit and daily cash report.
• Payment processing/cashiering.
• Monitor and follow up on account with past due balances.
• Perform data entry for the Cross Connection Control program as well as printing and mailings as needed.
• Maintain customer service records.

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned.
• Social media inquiry follow up.

MINIMUM QUALIFICATIONS

• Assist customers with a variety of transactions through a seamless and friendly experience.
• Defuse customer situations and provide resolution in a timely and effective manner.
• Ensure the security and privacy of customer information through education, compliance and resolution of issues.
• Proficiency in multiple operating systems such as Microsoft Office and Oracle Customer Care & Billing, Field Collection System Application (FCS)
• Clear, effective communication with strong interpersonal skills.
• The ability to prioritize multiple tasks in a fast paced environment.
• Ability to perform basic mathematic functions, calculate figures, and reconcile account information.
• Proven ability to maintain a high level of accuracy, attention to detail, and handle multiple priorities.
• Day travel may be required within the respective region for training and/or team building.
• All Customer Service Professionals must demonstrate strong reading and writing skills and be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must possess a high school diploma or equivalent.
• Minimum two (2) years of customer service or related water industry experience required.

WORK HOURS

The work schedule is 5 days per week, 8 hours per day, shift between 7:00 AM to 7:00 PM PST. This is 100% in office with no option for remote work.

Salary Range

Salary Range: $28.98 - Step 1 $31.34 - Step 2 (12 months) $33.84 - Step 3 (24 months)

Deadline to submit resume is Wednesday, November 11, 2026.

Equal Opportunity Policy

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

California Water Service Group invites you to pursue a career in the water industry with the third largest publicly traded water utility in the United States. Our mission is to be the leading provider of water and wastewater services. We’re committed to improving the quality of life for our customers, communities, stockholders, and employees. To achieve that, we align our hiring strategies with the company’s core values of integrity, service, value, health and safety, respect and collaboration, and corporate citizenship so that we can provide quality, service, and value to all of these groups. Our commitment to our employees is evident, as we have been named a Top Workplace in the Bay Area and designated as a Great Place to Work®, and Cal Water was ranked “Highest in Customer Satisfaction Among Water Utilities in the West” by J.D. Power in its inaugural water utility satisfaction study.