Customer Service Specialist – Vehicle Release & Support

Copart Catastrophe Response Fleet, LLC; Phoenix (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k plus a company match

ESPP - Employee Stock Purchase Plan

EAP - Employee Assistance Program

Vacation & Sick pay

Paid Company Holidays

Life and AD&D Insurance

Discounts

Job summary

Copart, Inc. is seeking a Customer Service Representative in Phoenix, AZ to deliver exceptional service to clients and facilitate vehicle releases from body shops and other locations. The role may expand to chat and email support, with a focus on accurate information gathering and timely problem solving.

The CSR will answer calls professionally, use company resources to resolve issues, and maintain a positive, customer‑oriented demeanor in a fast-paced environment.

Qualifications

• One year of office support experience in a customer service role preferred.
• High School diploma.
• Excellent customer service skills and attitude.
• Excellent written and verbal skills.
• Proficient with office equipment.
• Attention to detail.
• Problem-solving.
• Computer proficiency - MS Suite.
• Typing speed 45WPM.
• Professional appearance.
• Ability to multi-task in a fast-paced environment.
• Bilingual skills a plus.
• Occasional overtime as needed.

Responsibilities

• Obtain the release of vehicles located at body shops and/or other locations.
• Provide exceptional customer service to internal and external customers.
• Support chat and email customer service as needed.
• Answer and place calls in a professional manner.
• Use Copart resources to gather information and offer solutions.

Skills

Customer service

MS Office

Typing 45 WPM

Multi-tasking

Attention to detail

Problem-solving

Written and verbal communication

Bilingual (a plus)

Education

High School diploma

Tools

MS Office Suite

Job description

Copart, Inc. is seeking a Customer Service Representative in Phoenix, AZ to deliver exceptional service to clients and facilitate vehicle releases from body shops and other locations. The role may expand to chat and email support, with a focus on accurate information gathering and timely problem solving.

The CSR will answer calls professionally, use company resources to resolve issues, and maintain a positive, customer‑oriented demeanor in a fast-paced environment.