Customer Service Representative Remote (Part-time) - ($16.04–24/hr)

Activejobs; Colorado; Remote; USD 22,096 - 33,062; Part time

Benefits offered by this job

Employee Stock Purchase Plan

Comfortable remote work

Collaboration with a friendly team

Job summary

Activejobs is looking for a part-time remote Customer Service Representative in the United States. This role involves coordinating vehicle release and pickup, ensuring timely communication with body shops and vehicle owners. Candidates must have at least one year of customer service experience, proficiency in Microsoft Office, and great communication skills. Compensation ranges from $16.04 to $24.00 hourly based on location and performance. A supportive virtual team environment is a priority, with company-provided equipment and a focus on clear performance goals.

Qualifications

• Minimum of one year office support experience in a customer service role.
• Typing speed of 45 WPM and familiarity with basic 10-key.
• Professional virtual appearance with a quiet, distraction-free workspace.

Responsibilities

• Coordinate the release and pickup of vehicles by communicating with body shops and insurance companies.
• Make 100+ calls a day to ensure accurate updates to vehicle files.
• Participate in weekly team meetings via Teams.

Skills

Great communication skills

Attention to detail

Problem-solving skills

Multitasking

Bilingual skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

DeCode This tool

Job description

Customer Service Representative Remote (Part-time) – ($16.04–24/hr)

We are seeking a detail-oriented and professional Call for Release-Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment.

What You’ll Be Doing:

• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
• Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
• Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
• Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
• Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
• Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
• Follow all Copart policies and guidelines to ensure quality and consistency in your work.
• Help out with other tasks or assist teammates as needed.
• Perform other duties as assigned by management.
• Minimum of one year office support experience in a customer service role.
• High school diploma or GED.
• Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages.
• Typing speed of 45 WPM and familiarity with basic 10-key.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong attention to detail, great problem-solving skills, and the ability to multitask.
• A professional virtual appearance with a quiet, distraction-free workspace.
• Bilingual skills are a plus.
• Must be able to work occasional overtime.
• Office equipment will be provided to help you succeed in your role.
• 100% remote work with company-provided equipment.
• Clear, achievable performance goals with daily feedback to help you succeed.
• Weekly team meetings to keep you connected and support.
• A collaborative, friendly virtual team where everyone’s success matters.

Pay: $16.04 – $22.00 hourly

For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 – $24.00 hourly. Use this guide to apply.

• ESPP – Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months)