Customer Service Representative

Copart Catastrophe Response Fleet, LLC; Phoenix (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k plus a company match

ESPP - Employee Stock Purchase Plan

EAP - Employee Assistance Program

Vacation & Sick pay

Paid Company Holidays

Life and AD&D Insurance

Discounts

Job summary

Copart, Inc. is seeking a Customer Service Representative in Phoenix, AZ to deliver exceptional service to clients and facilitate vehicle releases from body shops and other locations. The role may expand to chat and email support, with a focus on accurate information gathering and timely problem solving.

The CSR will answer calls professionally, use company resources to resolve issues, and maintain a positive, customer‑oriented demeanor in a fast-paced environment.

Qualifications

• One year of office support experience in a customer service role preferred.
• High School diploma.
• Excellent customer service skills and attitude.
• Excellent written and verbal skills.
• Proficient with office equipment.
• Attention to detail.
• Problem-solving.
• Computer proficiency - MS Suite.
• Typing speed 45WPM.
• Professional appearance.
• Ability to multi-task in a fast-paced environment.
• Bilingual skills a plus.
• Occasional overtime as needed.

Responsibilities

• Obtain the release of vehicles located at body shops and/or other locations.
• Provide exceptional customer service to internal and external customers.
• Support chat and email customer service as needed.
• Answer and place calls in a professional manner.
• Use Copart resources to gather information and offer solutions.

Skills

Customer service

MS Office

Typing 45 WPM

Multi-tasking

Attention to detail

Problem-solving

Written and verbal communication

Bilingual (a plus)

Education

High School diploma

Tools

MS Office Suite

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.

Required Skills and Experience:

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

Pay $18.00 - $20.29 per hour

Benefits Summary:

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

Along with many other employee benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

E-Verify Program:

• E-verify Participation (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
• Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)