Customer Service Specialist | Vehicle Release Coordinator

Insight Global; Elgin (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative (CSR) to be the primary contact for customers, coordinating vehicle releases and handling inquiries with a professional, service-oriented approach.

The ideal candidate has strong communication, multitasking abilities, and experience in office support or customer service, with proficiency in Microsoft Office and a typing speed of 45 WPM.

Qualifications

• High school diploma or equivalent.
• 1 year of office support or customer service experience preferred.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office products.
• Type at least 45 WPM.
• Strong attention to detail and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Coordinate and obtain vehicle releases from body shops, residences, and other locations.
• Answer inbound calls and follow up calls professionally and efficiently.
• Resolve customer inquiries by researching information and providing solutions.
• Process documentation and maintain accurate records.
• Support office operations and administrative functions as needed.
• Assist with customer communication via phone, email, and chat.
• Meet quality and professionalism standards for customer interactions.

Skills

Customer service mindset

Verbal communication

Written communication

Multitasking

Attention to detail

Problem-solving

Typing speed 45 WPM

Education

High school diploma

Tools

Microsoft Office

Job description

Insight Global is seeking a Customer Service Representative (CSR) to be the primary contact for customers, coordinating vehicle releases and handling inquiries with a professional, service-oriented approach.

The ideal candidate has strong communication, multitasking abilities, and experience in office support or customer service, with proficiency in Microsoft Office and a typing speed of 45 WPM.