Remote Inbound Member Support Specialist

Socket.dev; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

401k

ESPP

Job summary

Copart, Inc. is seeking a Remote Customer Service Representative to deliver inbound phone support to Copart Members, addressing inquiries and resolving issues with empathy and a focus on first-call resolution.

The CSR acts as the face of Copart, using company resources to provide solutions, maintain professional communication, and contribute to a positive customer experience across our global member base. Prior office or customer service experience is preferred; bilingual skills are a plus, and

Qualifications

• Must be able to show empathy in the workplace.
• One year of office support experience in a customer service role preferred.
• High School diploma is required.
• Excellent customer service skills and attitude.
• Excellent written and verbal skills.
• Proficient with Microsoft Office Applications.
• Attention to detail and problem-solving abilities.
• Typing speed of 45 WPM.
• Professional appearance and ability to multi-task in a fast-paced environment.
• Bilingual skills are a plus.
• Occasional overtime as needed.

Responsibilities

• Provide inbound phone support to Copart Members.
• Demonstrate empathy and understand client needs to offer solutions.
• Aim for 1st call resolution and use company resources to assist.
• Answer and place calls professionally and accurately.
• Maintain high call quality and productivity standards.
• Perform other duties as assigned.

Skills

Empathy

Office support experience

Excellent customer service

Excellent written and verbal skills

MS Office proficiency

Attention to detail

Problem-solving

Typing 45 WPM

Professional appearance

Multi-tasking in fast-paced env

Bilingual skills a plus

Occasional overtime

Education

High School diploma

Tools

Microsoft Office Suite

Job description

Copart, Inc. is seeking a Remote Customer Service Representative to deliver inbound phone support to Copart Members, addressing inquiries and resolving issues with empathy and a focus on first-call resolution.

The CSR acts as the face of Copart, using company resources to provide solutions, maintain professional communication, and contribute to a positive customer experience across our global member base. Prior office or customer service experience is preferred; bilingual skills are a plus, and