Customer Service Representative

Insight Global; Elgin (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative (CSR) to be the primary contact for customers, coordinating vehicle releases and handling inquiries with a professional, service-oriented approach.

The ideal candidate has strong communication, multitasking abilities, and experience in office support or customer service, with proficiency in Microsoft Office and a typing speed of 45 WPM.

Qualifications

• High school diploma or equivalent.
• 1 year of office support or customer service experience preferred.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office products.
• Type at least 45 WPM.
• Strong attention to detail and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Coordinate and obtain vehicle releases from body shops, residences, and other locations.
• Answer inbound calls and follow up calls professionally and efficiently.
• Resolve customer inquiries by researching information and providing solutions.
• Process documentation and maintain accurate records.
• Support office operations and administrative functions as needed.
• Assist with customer communication via phone, email, and chat.
• Meet quality and professionalism standards for customer interactions.

Skills

Customer service mindset

Verbal communication

Written communication

Multitasking

Attention to detail

Problem-solving

Typing speed 45 WPM

Education

High school diploma

Tools

Microsoft Office

Job description

We are seeking a Customer Service Representative (CSR) who is passionate about delivering excellent customer service and thrives in a fast-paced environment. In this role, you will serve as a primary point of contact for customers, helping coordinate vehicle releases, resolving inquiries, and providing administrative support.

This position is ideal for candidates with strong communication skills, attention to detail, and the ability to multitask while maintaining a professional and customer-focused approach.

Responsibilities

• Provide exceptional customer service to internal and external customers
• Coordinate and obtain vehicle releases from body shops, residences, and other locations
• Answer inbound calls and make follow-up calls professionally and efficiently
• Resolve customer inquiries by researching information and providing solutions
• Process documentation and maintain accurate records
• Support office operations and administrative functions as needed
• Assist with customer communication via phone, email, and chat
• Meet quality and professionalism standards for customer interactions

Required Qualifications

• High school diploma or equivalent
• At least 1 year of office support or customer service experience preferred
• Excellent verbal and written communication skills
• Strong customer service mindset and professional demeanor
• Proficiency with Microsoft Office products
• Ability to type at least 45 WPM
• Strong attention to detail and problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfortable using office equipment and computer systems
• Willingness to work occasional overtime as needed

Preferred Qualifications

• Experience handling vehicle paperwork, titles, registrations, insurance documentation, or related automotive paperwork

Ideal Candidate

We are looking for someone who is organized, dependable, and customer-focused, with the ability to manage multiple priorities while providing a positive experience for every customer interaction.