Customer Service Representative

Copart Catastrophe Response Fleet, LLC; Akron (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with company match

Employee Stock Purchase Plan

Employee Assistance Program

Vacation & Sick pay

Paid Company Holidays

Life and AD&D Insurance

Discounts

Job summary

Copart, Inc. is seeking a Customer Service Representative to deliver exceptional service to customers and support vehicle releases from body shops and other locations. The role may include chat and email support, with emphasis on professionalism and accuracy.

Requirements include a High School diploma, 1 year of office support in customer service, excellent written and verbal skills, and proficiency with MS Office. A fast-paced environment and potential overtime are noted.

Qualifications

• One year of office support experience in a customer service role preferred.
• High School diploma required.
• Excellent customer service skills and attitude.
• Excellent written and verbal skills.
• Proficient with office equipment.
• Attention to detail and problem-solving ability.
• Typing speed 45 WPM.
• Professional appearance and ability to multi-task in a fast-paced environment.
• Bilingual skills a plus.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Assist in obtaining release of vehicles located at body shops or other sites.
• Support office duties; may expand to chat and email customer support.
• Answer and place calls professionally; focus on call quality and timely follow-up.

Skills

Customer service

Office support

MS Suite

Typing 45 WPM

Written and verbal skills

Multi-tasking

Bilingual (a plus)

Professional appearance

Education

High School diploma

Tools

MS Office

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.

Required Skills and Experience

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

Pay $18.00 - $20.29

Benefits Summary

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

Along with many other employee benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
• Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)