Customer Service Specialist - Utilities & Billing

Sjindustries; Union (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Elizabethtown Gas is seeking a Customer Service Representative to handle billing inquiries, account questions, and service requests in a fast-paced call center environment.

Responsibilities include verifying customer identity, resolving claims, processing turn-ons/turn-offs, and guiding customers through payment options and programs while maintaining compliant practices and delivering excellent service.

Qualifications

• Customer Service Representative Test

Responsibilities

• Address customer bill, service and account inquiries received via phone with the goal of providing first contact resolution
• Provide customers with specific account information, update and maintain accounts as requested , performing the appropriate research , and using the necessary resources to ensure accurate , efficient, and expedient responses.
• Use knowledge of ETG services and products to provide customers with solutions that alleviate their challenges, issues, or concerns.
• Prepare field orders (including but not limited to turn-ons, turn-offs, transfers, leak survey, meter change and removals)
• Perform transactions related to and including activation of new customer accounts
• Coordinate work requests with appropriate departments and service centers; informs customers of actions taken.

Education

High school diploma or GED

Job description

Elizabethtown Gas is seeking a Customer Service Representative to handle billing inquiries, account questions, and service requests in a fast-paced call center environment.

Responsibilities include verifying customer identity, resolving claims, processing turn-ons/turn-offs, and guiding customers through payment options and programs while maintaining compliant practices and delivering excellent service.