Billing Services Representative (Customer Accounting - Electric Billing)

EPB; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

EPB in Chattanooga is seeking a Billing Services Representative to ensure timely and accurate customer billing. You will edit accounts, review interval data, discuss billing questions with customers, and run special programs like Budget Billing and Prepaid Metering.

The role may require back-up coverage for 1st shift operations. Ideal candidates will have a high school diploma and 3–5 years in billing or customer service, strong math and PC skills, and familiarity with billing systems such as

Qualifications

• High school diploma or equivalent required.
• 3-5 years of customer service or billing experience.
• Advanced PC skills including Microsoft Word and Excel, Internet software and email.
• Advanced math skills with proficient calculator operation.

Responsibilities

• Edit customer accounts for reading and work order errors.
• Retrieve and review Tantalus interval data/reads for missing or questionable reads.
• Analyze data and discuss it with customers intelligently.
• Enter work orders for investigations as needed.
• Contact customers by phone to discuss billing questions.
• Manage special billing programs (Budget Billing, Levelized, Prepaid, ACH, Flats, Landlord, Outdoor Lights).
• Enter adjustments on accounts for errors and misreads.
• Review and update customers' tax status.
• Back up for 1st Shift Operations as needed.

Skills

Customer service

Billing experience

Advanced math

Problem solving

Education

High school diploma

3-5 years billing experience

Tools

Microsoft Word

Excel

Outlook Express

enQuesta

Job description

Job Summary

The Billing Services Representative ensures timely and accurate customer billing.

Job Summary

The Billing Services Representative ensures timely and accurate customer billing.

Duties Responsibilities

• Edit customer accounts for reading and work order errors.
• Retrieve and review Tantalus interval data/reads to obtain missing reads or to review questionable reads.
• Also, be able to analyze/understand this data to discuss it with customers intelligently.
• Enter work orders as needed for investigations.
• Contact customers by phone to discuss questions concerning billing issues as needed.
• Manage special billing programs (Budget, Levelized, Prepaid Metering, ACH, Flats, Landlord, Agreements, Outdoor Lights, etc.).
• Enter various usage and/or dollar adjustments on individual accounts as necessary (successor errors, cross meters, misreads, etc.).
• Continually review and update customers’ tax status.
• May need to back up for 1st Shift Operations.

Education Experience

• High school diploma or equivalent required.
• Minimum of 3-5 years of related customer service or billing experience or appropriate experience as deemed by the Supervisor.
• Advanced PC skills (including Microsoft Word and Excel, Internet Software, and Email) required.
• Advanced math skills with proficient calculator operation ability required.
• Working knowledge of special billing programs, i.e., Budget Billing, PrePay, Customer Requested Due Date, etc.
• Outlook Express and enQuesta experience preferred.
• Accounting background preferred.
• EPB working experience preferred.

Certifications Other Requirements

• Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
• Ability to complete customer relations and billing skills-related tests successfully.
• Ability to work flexible shifts, as needed, to meet the department's needs.

May perform other duties as assigned.

All employees, pursuant to their job duties, should demonstrate the behaviors of Professional Empowerment and comply with all EPB policies, standards, and guidelines.

EPB provides electric and communications services, which are considered critical infrastructure by the Department of Homeland Security.

This EPB job is essential to support this critical infrastructure and may be required to work onsite or in the field to maintain these services.