Energy Customer Care Specialist: Billing & Service

South Jersey Industries; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Flexible vacation

Health, Dental, and Vision Insurance

Disability Insurance (Short-term/Long‑

Long-term Disability Insurance

401(k) with company match

Employee Resource Groups

Job summary

South Jersey Industries (Elizabethtown Gas) is seeking a Customer Service Representative to handle billing, inquiries, and account management, delivering accurate information and timely responses to customers.

The role emphasizes first-contact resolution, knowledge of company products, and support for field orders, payments, and service requests in a regulated environment with a focus on customer satisfaction and compliance.

Qualifications

• High school diploma or GED required.
• SJI promotes inclusive culture and opportunities for growth.

Responsibilities

• Address customer bill, service and account inquiries received via phone with the goal of providing first contact resolution.
• Provide customers with specific account information, update and maintain accounts as requested, performing the appropriate research, and using the necessary resources to ensure accurate, efficient, and expedient responses.
• Use knowledge of ETG services and products to provide customers with solutions that alleviate their challenges, issues, or concerns.
• Prepare field orders (including but not limited to turn-ons, turn-offs, transfers, leak survey, meter change and removals)
• Perform transactions related to and including activation of new customer accounts
• Communicate general information to address customer needs, including but not limited to web-based applications, payment options, payment locations and contact info, payment terms and information intended to help customers better understand their service, bills, or account status
• Utilize guidance provided through company and departmental policies, procedures, work rules and other sources of guidance, including leadership, to make decisions regarding account protection, collection, and adjustments, including but not limited to budgets and payment arrangements
• Ensure performance of work occurs within regulatory requirements, while always working within company and departmental policies, procedures, work rules and other sources of guidance, including leadership
• Support and provide knowledge transfer to fellow employees.
• Offer solutions and solve problems that may require reliance on conceptual thinking
• Provide information related to utility assistance and other options.
• Coordinate work requests with appropriate departments and service centers; informs customers of actions taken.
• Report service disruptions internal and external (vendor, process & systems).
• Adhere to established performance standards, policy, procedure and quality standards within service standards or metrics for work performed.
• Participate in product or system testing as requested
• Perform other duties as assigned
• Effectively transfer misdirected customer requests to an appropriate department when assistance cannot be provided
• Assist employees of a higher classification as assigned by management and perform other similar or less skilled work as assigned by management.

Education

High school diploma or GED

Job description

South Jersey Industries (Elizabethtown Gas) is seeking a Customer Service Representative to handle billing, inquiries, and account management, delivering accurate information and timely responses to customers.

The role emphasizes first-contact resolution, knowledge of company products, and support for field orders, payments, and service requests in a regulated environment with a focus on customer satisfaction and compliance.