Entry-Level Utilities Service Associate (Gas/Water)

City of Clarksville; Clarksville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Clarksville is seeking an entry-level Utilities Customer Service representative to assist gas, water, and sewer customers, enter and retrieve data, and maintain related records. You will respond to questions, explain services and fees, process service changes, balance cash receipts, and help schedule orders.

This role emphasizes accuracy, courtesy, and teamwork in a public-facing municipal department.

Qualifications

• High school graduate or equivalent.
• 3 years of clerical, accounting, or customer service experience.
• Experience with paying bills, service changes, and basic billing routines is a plus.
• Ability to handle cash and balance receipts.

Responsibilities

• Provide access for customers to pay bills and manage accounts.
• Respond to inquiries with information on services, billing, and fees.
• Process and record basic accounting transactions and balance cash receipts.
• Perform clerical duties including filing, mailing, and data entry.
• Process service changes and dispatch service orders.
• Prepare routine logs and reports.

Skills

Customer service

Data entry

Cash handling

Communication skills

Recordkeeping

Computer literacy

Education

High school diploma or equivalent

Tools

CGW billing software

Job description

City of Clarksville is seeking an entry-level Utilities Customer Service representative to assist gas, water, and sewer customers, enter and retrieve data, and maintain related records. You will respond to questions, explain services and fees, process service changes, balance cash receipts, and help schedule orders.

This role emphasizes accuracy, courtesy, and teamwork in a public-facing municipal department.