Customer Care & Billing Specialist

South Jersey Industries; Union (NJ); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Total Rewards benefits

Job summary

Elizabethtown Gas in New Jersey seeks a Customer Service Representative to handle billing inquiries, account updates, and service requests. You will verify customers’ identities, provide information on payment options, and help resolve claims and complaints in a timely, compliant manner.

The role emphasizes accurate research, knowledge of ETG services, and coordination with other departments to improve the customer experience. Prior high school diploma or GED required.

Qualifications

• High school diploma or GED required.

Responsibilities

• Address customer bill, service and account inquiries via phone with first contact resolution.
• Provide customers with specific account information and update accounts as requested.
• Assist with activation of new customer accounts and field orders.

Education

High school diploma or GED

Job description

Elizabethtown Gas in New Jersey seeks a Customer Service Representative to handle billing inquiries, account updates, and service requests. You will verify customers’ identities, provide information on payment options, and help resolve claims and complaints in a timely, compliant manner.

The role emphasizes accurate research, knowledge of ETG services, and coordination with other departments to improve the customer experience. Prior high school diploma or GED required.