Customer Service Specialist

Crescent Solutions; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

A customer service firm located in Houston, Texas, is seeking dedicated agents to manage customer inquiries and provide solutions. The ideal candidate will resolve issues on the first call, educate clients regarding billing, and facilitate account management. The position requires strong problem-solving skills, a proactive approach, and the ability to work in a dynamic environment. Comprehensive training is provided to ensure success, with opportunities for personal and professional growth.

Qualifications

• Ability to resolve customer issues effectively and efficiently.
• High integrity and a positive attitude.
• Flexibility and adaptability in various situations.

Responsibilities

• Resolve customer inquiries and complaints about billing and policies.
• Handle incoming customer calls and provide real-time information.
• Assist customers with online account and mobile app requests.
• Guide customers to use online accounts and mobile apps.
• Meet daily performance metrics and schedule adherence.
• Support and mentor less experienced team members.
• Perform other duties as assigned.

Skills

Problem solving skills

Active listening

Communication skills

Empathy

Adaptability

Job description

• Ability to resolve customer issues by using problem solving skills
• Reliable/Dependable
• High Integrity/positive attitude
• Flexible/Adaptable
• Strive for excellence
• We provide comprehensive training to ensure our Customer Service agents are prepared to deliver exceptional customer experience.
• In this role, you will be trained to handle incoming customer calls and provide quick and real-time information to ensure our customers’ inquiry is resolved on the first call.
• Research and problem solve to determine suitable actions to deliver our customers with solution driven results.
• Be proactive, follow up as needed to ensure one contact resolution.
• Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy.
• Embrace challenges and demonstrate capacity for growth.
• We encourage and welcome improvement opportunities within a culture of transparency, openness and trust.

Job Overview

• Employees in this role provide some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies when handling customer requests.
• This position emphasizes public relations and effective revenue risk management.

Job Duties & Responsibilities

• Handles situations, which may require adaptation of response
• Assist customers with billing inquiries and educating on energy consumption.
• Records and processes commitments on customer’s accounts as appropriate.
• Assist customers with online account and mobile app request.
• Meet performance metrics and schedule adherence requirements daily.
• Assists with providing direction and guidance to less experienced team members
• Performs other job-related duties as assigned