Senior Customer Service Rep II – Public Services

City of Dallas

Dallas (TX)

On-site

USD 30,000 - 31,000

Full time

3 days ago

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Job summary

The City of Dallas is seeking a Customer Service Representative II to provide information on city services and resolve citizen requests. This role emphasizes judgment and independent decision-making in handling inquiries and complaints.

Responsibilities include processing payments, updating accounts, researching billing issues, and ensuring accurate records. Shifts vary, including weekends; a high school diploma or GED is required along with 3 years of experience in customer service, or an

Qualifications

High School Diploma or GED.
Three years of customer service experience requiring heavy phone/contact and data entry.
An associate degree (or higher) plus one year of the required experience.
Availability to work varying shifts including weekends and holidays.
Subject to inclement weather conditions.

Responsibilities

Receives, discusses, analyzes, and responds to walk-in inquiries from customers regarding city services.
Monitors and handles call center calls to ensure professional interactions.
Updates customer accounts and records to determine service acceptance, discontinuation, or meter-related actions.
Investigates misapplied payments or billing complaints to determine causes and provide resolutions.
Receives, verifies, and counts currency and other payments; issues receipts and balances daily funds.
Investigates problems and gathers information to advise the public and resolve issues in compliance with ordinances.
Performs other tasks as needed.