Customer Service Specialist (Temporary)

State of South Carolina; Irmo (SC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Flexible work schedules

Telecommuting options

Job summary

The State of South Carolina is seeking a customer service professional to support Midlands Technical College Harbison Campus. The role emphasizes delivering exceptional service to students and staff across phone, in-person, and written channels.

Responsibilities include assisting with student registration, payments, and financial arrangements, while maintaining professional communications to resolve inquiries and provide timely solutions at multiple campuses as needed.

Qualifications

• Associate degree and two (2) years of relevant customer service experience; or a high school diploma and three (3) years of relevant customer service experience.
• Must demonstrate the highest level of customer service skills and strong interpersonal, written, and verbal communication.
• Able to absorb a large amount of detailed information and apply knowledge quickly.
• Willing and able to work at any campus or location as needed (including weekend events).

Responsibilities

• Provide superior customer service to internal and external customers via telephone, written, and in-person interactions.
• Answer inbound calls and make outbound calls; respond to inquiries and resolve issues.
• Assist customers and staff with student registration, payment processing, and financial arrangements.
• Communicate professionally to ensure a positive customer experience.

Skills

Customer service

Interpersonal communication

Written communication

Verbal communication

MS Office

Education

Associate degree

High school diploma

Tools

Colleague

MS Office Suite

Job description

Job Responsibilities

Provides superior customer service to internal and external customers through telephone, written, and in-person interactions. Responsibilities include answering inbound calls, making outbound calls, responding to customer inquiries, addressing concerns, and providing timely and effective solutions. Assists customers and staff with a variety of needs, including student registration, payment processing, and financial arrangements. Communicates professionally and effectively to resolve issues, answer questions, and ensure a positive customer experience.

Location

This position will be located on the Midlands Technical College Harbison Campus

Minimum And Additional Requirements

Associate degree and two (2) years of relevant customer service experience; or a high school diploma and three (3) years of relevant customer service experience.

This position requires the highest level of customer service skills, interpersonal, written, and verbal communication skills.

Must be able to absorb a large amount of detailed information and be able to apply knowledge quickly.

Must be willing and able to work at any campus or location as needed (including weekend events).

Preferred Qualifications

• Experience with Colleague
• Proficiency with MS Office Suite (Excel, Word, Outlook, etc.)

Benefits For State Employees

• The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave.
• Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

• Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.
• Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

• State employees are also offered retirement plan options, including defined benefit and defined contribution plans.
• Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

• State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.