PT Administrative Specialist (Admissions)

State of South Carolina; Spartanburg (SC); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health and dental insurance

Retirement and savings plan

Paid vacation and sick leave

Telecommuting and flexible work Sched.

Job summary

Spartanburg Community College is seeking an approachable admissions support specialist to serve as the first contact for prospective students, parents, and visitors. You will answer calls, provide accurate information on admissions requirements, deadlines, and campus programs, and route inquiries to the appropriate counselors.

You will support admissions staff with data entry, email responses, document processing, and front desk tasks, while maintaining confidentiality of sensitive information

Qualifications

• High school diploma or equivalent.
• 1 year of customer service, call center, administrative, or front desk experience (or equivalent).

Responsibilities

• Be the first point of contact for prospective students, parents, and visitors via phone.
• Provide accurate information about admissions requirements, processes, deadlines, programs, and campus resources.
• Direct calls to admissions counselors or other departments when needed.
• Respond to general inquiries and resolve routine questions efficiently.
• Follow up on voicemail messages and missed calls in a timely manner.
• Maintain up-to-date knowledge of admissions policies, academic programs, and institutional updates.
• Ensure confidentiality and proper handling of sensitive student information.
• Support admissions staff with administrative tasks such as data entry, email responses, document processing, and operating the front info desk.
• Contribute to a welcoming and positive experience for all callers.

Skills

Customer service

Call center experience

Front desk

Administrative tasks

Education

High school diploma or equivalent

Associate's degree

Tools

CRM systems (Colleague, Slate, Banner, Salesforce)

Job description

Job Responsibilities

Serve as the first point of contact for prospective students, parents, and visitors by answering incoming calls in a professional and courteous manner. Provide accurate information about admissions requirements, application processes, deadlines, programs, and campus resources. Direct calls to appropriate admissions counselors or other departments when needed. Respond to general inquiries and resolve routine questions efficiently. Follow up on voicemail messages and missed calls in a timely manner. Maintain up-to-date knowledge of admissions policies, academic programs, and institutional updates. Ensure confidentiality and proper handling of sensitive student information. Support admissions staff with administrative tasks such as data entry, email responses, document processing, and operating the front info desk. Contribute to a welcoming and positive experience for all callers.

Minimum And Additional Requirements

• High school diploma or equivalent.
• 1 year of customer service, call center, administrative, or front desk experience (or equivalent combination of education and experience).

Preferred Qualifications

• Associate's degree.
• Prior experience in a college or university setting, especially in admissions or student services.
• Experience using CRM systems (e.g., Colleague, Slate, Banner, Salesforce, or similar).

Additional Comments

Spartanburg Community College is an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.