Customer Service Specialist (Temporary)

State of South Carolina; West Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

State of South Carolina is seeking a Customer Service Representative for Midlands Technical College Harbison Campus. The role focuses on delivering high-quality help to students and staff by phone, email, and in person, guiding them through registration, payments, and financial arrangements.

The position requires strong communication, interpersonal skills, and the ability to absorb detailed information. Candidates must be able to work at multiple campus locations, including weekend events, and

Qualifications

• Associate degree with 2 years of relevant customer service experience, or a high school diploma with 3 years of relevant experience.
• Experience with Colleague and MS Office Suite is preferred.

Responsibilities

• Provide superior customer service via phone, email, and in-person interactions.
• Assist with student registration, payment processing, and financial arrangements.
• Respond to inquiries, resolve concerns, and provide timely solutions.
• Support class enrollment management and registration procedures.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Education

Associate degree

High school diploma

Tools

Colleague

MS Office Suite

Job description

Provides superior customer service to internal and external customers through telephone, written, and in-person interactions. Responsibilities include answering inbound calls, making outbound calls, responding to customer inquiries, addressing concerns, and providing timely and effective solutions. Assists customers and staff with a variety of needs, including student registration, payment processing, and financial arrangements. Communicates professionally and effectively to resolve issues, answer questions, and ensure a positive customer experience.

Provides accurate and clear information regarding class and program details, schedules, requirements, and registration procedures. Utilizes strong customer service and communication skills to support staff with class enrollment management and ensure efficient registration processes. Performs other duties as assigned to support departmental operations and maintain a high standard of customer service.

This position will be located on the Midlands Technical College Harbison Campus

Associate degree and two (2) years of relevant customer service experience; or a high school diploma and three (3) years of relevant customer service experience.

This position requires the highest level of customer service skills, interpersonal, written, and verbal communication skills. Must be able to absorb a large amount of detailed information and be able to apply knowledge quickly. Must be willing and able to work at any campus or location as needed (including weekend events).

Experience with Colleague

Proficiency with MS Office Suite (Excel, Word, Outlook, etc.)