Customer Service Specialist (Temporary)

State of South Carolina; South Carolina; Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

The State of South Carolina seeks a dedicated customer service professional to support students and staff across campus locations, handling inquiries via phone, email, and in person. The role emphasizes accurate information, prompt responses, and a positive customer experience.

Responsibilities include assisting with student registration, payment processing, and program details, with flexibility to work at multiple campuses, including weekends as needed.

Qualifications

• High level customer service skills and experience in handling inquiries across multiple channels.
• Strong interpersonal, written and verbal communication abilities.
• Ability to absorb and apply large amounts of information quickly.
• Experience supporting registration, payments, and program details is a plus.

Responsabilités

• Provide superior customer service to internal and external customers via phone, email, and in person.
• Assist customers and staff with registration, payments, and financial arrangements.
• Deliver accurate information about class schedules, requirements, and enrollment procedures.
• Support campus operations and help maintain a high standard of customer service.

Connaissances

Customer service

Interpersonal communication

Written communication

Verbal communication

Formation

Associate degree

High school diploma

Outils

Colleague

MS Office Suite

Description du poste

Job Responsibilities

Provides superior customer service to internal and external customers through telephone, written, and in-person interactions. Responsibilities include answering inbound calls, making outbound calls, responding to customer inquiries, addressing concerns, and providing timely and effective solutions. Assists customers and staff with a variety of needs, including student registration, payment processing, and financial arrangements. Communicates professionally and effectively to resolve issues, answer questions, and ensure a positive customer experience.

Job Responsibilities

Provides superior customer service to internal and external customers through telephone, written, and in-person interactions. Responsibilities include answering inbound calls, making outbound calls, responding to customer inquiries, addressing concerns, and providing timely and effective solutions. Assists customers and staff with a variety of needs, including student registration, payment processing, and financial arrangements. Communicates professionally and effectively to resolve issues, answer questions, and ensure a positive customer experience.

Provides accurate and clear information regarding class and program details, schedules, requirements, and registration procedures. Utilizes strong customer service and communication skills to support staff with class enrollment management and ensure efficient registration processes. Performs other duties as assigned to support departmental operations and maintain a high standard of customer service.

This position will be located on the Midlands Technical College Harbison Campus

Minimum And Additional Requirements

Associate degree and two (2) years of relevant customer service experience; or a high school diploma and three (3) years of relevant customer service experience.

This position requires the highest level of customer service skills, interpersonal, written, and verbal communication skills.

Must be able to absorb a large amount of detailed information and be able to apply knowledge quickly.

Must be willing and able to work at any campus or location as needed (including weekend events).

Preferred Qualifications

Experience with Colleague

Proficiency with MS Office Suite (Excel, Word, Outlook, etc.)