Customer Success & Scheduling Specialist — In-Office Albany

Crisafulli Bros; West Albany (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Weekly bonuses

Competitive pay

Paid vacation

Paid sick time

Vacation day

Health insurance

Dental insurance

Vision insurance

401(k) match

Life insurance

Professional development

Dedicated workspace

On-site gym

Free breakfast

Company picnic

Wellness activities

Red Carpet Service

Job summary

Crisafulli Bros in Albany, NY is seeking a Customer Success & Scheduling Specialist to connect with customers, answer questions, and help schedule appointments. The role focuses on providing a friendly, professional experience and ensuring each conversation feels helpful.

You will work in an in-office setting, Monday to Friday with Saturday rotation, and opportunities for bonuses and benefits including health insurance and 401(k).

Qualifications

• Previous call center, appointment scheduling, and office experience preferred.
• Excellent communication and interpersonal skills, especially over the phone.
• Ability to talk with clients and type notes at the same time.
• Strong attention to detail and organizational skills.
• Ability to manage a high volume of calls while maintaining a warm, patient, and customer-focused approach.

Responsibilities

• Answer questions and address concerns from customers.
• Help customers schedule appointments with ease.
• Serve as the friendly, dependable voice in conversations with customers.
• Maintain professional and personalized communication from start to finish.
• Collaborate with team to ensure smooth scheduling process.

Skills

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Customer-focused

Team collaboration

Tools

Scheduling platforms

CRM software

Office software

Job description

Crisafulli Bros in Albany, NY is seeking a Customer Success & Scheduling Specialist to connect with customers, answer questions, and help schedule appointments. The role focuses on providing a friendly, professional experience and ensuring each conversation feels helpful.

You will work in an in-office setting, Monday to Friday with Saturday rotation, and opportunities for bonuses and benefits including health insurance and 401(k).