Customer Experience Specialist — Mon–Fri, In-Office

McWilliams Heating Cooling Plumbing; Burke (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Paid training and room to grow

Stable, established company with ateam

Job summary

McWilliams Heating Cooling Plumbing in Lufkin, TX seeks a Customer Service Representative for a full-time, in-office role on a Monday–Friday 8:00 AM–5:00 PM schedule. You will be the first voice customers hear, handle inbound calls, schedule service appointments, and coordinate with dispatch and field technicians.

The ideal candidate is organized, calm under pressure, and enjoys helping people solve problems.

Qualifications

• High school diploma or equivalent.
• Prior customer service, call center, dispatch, or front-office experience preferred.
• Strong phone presence with clear, professional verbal and written communication.
• Comfortable with computers, scheduling software, and data entry.
• Able to stay organized and accurate while managing a high call volume.
• Dependable attendance and punctuality.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Schedule and confirm service appointments, coordinating with dispatch and field technicians.
• Enter and maintain accurate customer records, service history, and job notes in the company system.
• Follow up with customers on completed work, pending estimates, and membership renewals.
• Respond to customer questions about services, scheduling, and billing.
• Communicate schedule changes and delays to customers and technicians in real time.
• Support the office team with administrative tasks as needed.

Skills

Customer service

Communication

Bilingual (English/Spanish)

Scheduling software

Data entry

Organizational skills

Attendance and punctuality

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

McWilliams Heating Cooling Plumbing in Lufkin, TX seeks a Customer Service Representative for a full-time, in-office role on a Monday–Friday 8:00 AM–5:00 PM schedule. You will be the first voice customers hear, handle inbound calls, schedule service appointments, and coordinate with dispatch and field technicians.

The ideal candidate is organized, calm under pressure, and enjoys helping people solve problems.