Client Services Specialist - Scheduling & Support

W-Services-Group; Brentwood (NY); On-site; USD 24,000 - 35,000; Full time

Job summary

W Services Group is seeking a Customer Service Associate to manage a high volume of client calls, schedule services, and respond to inquiries with a focus on client satisfaction. The role involves coordinating with contract partners, updating systems, and handling billing notes for missed services.

Ideal candidates will have strong communication skills, reliability, and the ability to multitask in a fast-paced environment. This full-time position is based in Hauppauge, NY (onsite).

Qualifications

• Proficient with MS Outlook and Word, and able to work with Excel.
• Ability to multitask and solve problems with clear communication.
• Strong grammar and effective communication skills.
• Team player with a positive attitude.
• Attendance and reliability are essential attributes for this role.
• Handling a high volume of calls.

Responsibilities

• Manage a large volume of calls and respond to inquiries to ensure client satisfaction.
• Schedule services and coordinate with contract partners for service dates.
• Follow up on recurring services and rectify missed services to prevent revenue loss.
• Update work orders and ensure billing accuracy in Waves and third party platforms.
• Escalate issues to coordinators when CPs are not compliant and assist with special projects.

Skills

Communication skills

Multitasking

Grammar proficiency

Team player

Attendance reliability

Handling high volume calls

Tools

Waves

MS Outlook

Excel

Word

Job description

W Services Group is seeking a Customer Service Associate to manage a high volume of client calls, schedule services, and respond to inquiries with a focus on client satisfaction. The role involves coordinating with contract partners, updating systems, and handling billing notes for missed services.

Ideal candidates will have strong communication skills, reliability, and the ability to multitask in a fast-paced environment. This full-time position is based in Hauppauge, NY (onsite).