Client Support & Ticket Resolution Specialist

Automatic Data Processing, Inc.; Chicago (IL); On-site; USD 58,000 - 65,000; Full time

Job summary

Automatic Data Processing, Inc. in Chicago, IL seeks a Customer Support Specialist to intake, triage, resolve, and document customer tickets for site utility accounts.

You’ll work mainly by phone, ensuring timely actions, and support data entry, QA, and deliverable reviews to aid successful customer delivery. The ideal candidate will have a High School diploma or GED and a Bachelor’s degree or 3+ years of related experience, along with strong analytical, organizational, and communication skills,

Qualifications

• High School Diploma or GED.
• Bachelor’s degree or 3+ years related experience.
• Experience in data management and multi-customer support.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Manage incoming tickets within defined timelines.
• Monitor ticket progress and report updates to customers.
• Understand and apply service level agreements (SLA).
• Conduct outreach to utilities and suppliers to resolve issues.
• Interface with customers for progress updates as needed.
• Provide reporting and analysis on ticket metrics and trends.
• Coordinate with internal teams to support program delivery.

Skills

Self-motivation

Analytical skills

Communication skills

Organizational skills

Problem-solving

Team collaboration

Microsoft Office

Power Platform

Ticket management

Education

Bachelor’s degree or 3+ years experience

High School Diploma or GED

Tools

Microsoft Office

Power Platform

Ticket management system

Job description

Automatic Data Processing, Inc. in Chicago, IL seeks a Customer Support Specialist to intake, triage, resolve, and document customer tickets for site utility accounts.

You’ll work mainly by phone, ensuring timely actions, and support data entry, QA, and deliverable reviews to aid successful customer delivery. The ideal candidate will have a High School diploma or GED and a Bachelor’s degree or 3+ years of related experience, along with strong analytical, organizational, and communication skills,