Customer Service Representative

Calltheonyx; Minneapolis (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay with incentives

Health, dental, and vision coverage

Paid time off and holiday pay

Ongoing training and certification

Opportunities for leadership growth

Job summary

Onyx Plumbing & Gas in Minneapolis is seeking a Customer Service Representative who thrives in a fast-paced environment and enjoys helping customers. You will support our technicians, coordinate service requests, and ensure homeowners receive timely, accurate, and friendly assistance.

The role requires strong communication, experience in customer service or call center, and proficiency with Microsoft Office and CRM software.

Qualifications

• Previous experience in customer service, call center, or administrative support preferred.
• Strong communication and relationship-building skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and manage competing priorities.
• Reliable attendance, professional appearance, and strong work ethic.
• High school diploma or equivalent required.

Responsibilities

• Answer inbound calls, emails, and live chat inquiries from customers.
• Schedule service appointments and coordinate with technicians.
• Provide accurate information about plumbing and HVAC services.
• Handle billing questions, quotes, and follow-up communications.
• Document customer interactions and maintain records in CRM systems.
• Resolve customer concerns with empathy and professionalism.
• Support dispatch and administrative teams to ensure smooth operations.

Skills

Communication skills

Relationship-building

Multitasking

Reliability

Administrative support

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

At Onyx Plumbing & Gas, we know that exceptional customer experiences start with exceptional people. We’re looking for a Customer Service Representative who thrives in a fast‑paced environment, enjoys helping others, and can communicate clearly and professionally. This role is critical in supporting our technicians, coordinating service requests, and ensuring homeowners receive timely, accurate, and friendly assistance.

Our team culture is built on integrity, teamwork, and respect. We reward hard work, encourage growth, and provide opportunities for advancement.

Core Values at Onyx

Every team member is expected to exemplify:

• Integrity — Doing the right thing for clients and coworkers.
• Craftsmanship — Taking pride in quality work.
• Teamwork — Supporting each other to succeed.
• Respect — Building trust through professionalism and communication.

Role Responsibilities

As a Customer Service Representative at Onyx, you will:

• Answer inbound calls, emails, and live chat inquiries from customers.
• Schedule service appointments and coordinate with technicians.
• Provide accurate information about plumbing and HVAC services.
• Handle billing questions, quotes, and follow‑up communications.
• Document customer interactions and maintain records in CRM systems.
• Resolve customer concerns with empathy and professionalism.
• Support dispatch and administrative teams to ensure smooth operations.

Qualifications

• Previous experience in customer service, call center, or administrative support preferred.
• Strong communication and relationship‑building skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and manage competing priorities.
• Reliable attendance, professional appearance, and strong work ethic.
• High school diploma or equivalent required.

Why Join Onyx?

• Competitive pay with performance incentives.
• Health, dental, and vision coverage.
• Paid time off and holiday pay.
• Ongoing training and certification support.
• Opportunities for career advancement and leadership roles.

State License #PC150117
Minneapolis License #TLIC26088
Mechanical Contractor #MB100195

7:00 AM-4:00 PM
Available 24/7 for Emergencies

All Rights Reserved | Onyx Plumbing & Gas