Customer Service Specialist - Orders, Quotes & Support

Supplyone; Gainesville (GA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Bonus program

Medical, dental, and vision insurance

401(k) retirement with company match

Paid time off

Employee Assistance Program

Life insurance and disability coverage

Wellness programs

Zusammenfassung

SupplyOne is hiring a Customer Service Representative in Gainesville, GA to deliver a consistent, high-quality customer experience and to be the link between customers, sales, and operations. You will manage orders, provide quotes, handle inquiries, and support inventory and pricing accuracy.

The role emphasizes proactive problem-solving, timely communication, and collaboration with sales and operations to meet customer expectations and GP margins.

Qualifikationen

• High School diploma or GED required.
• Experience in a customer service role preferred.
• Ability to communicate effectively in writing and verbally.

Aufgaben

• Process and confirm orders; communicate what needs to be ordered.
• Generate standard quotes within 24–48 hours of receipt.
• Answer phones by the 3rd ring and emails by end of day.
• Maintain price lists to protect GP margins and accuracy of specs.
• Serve as liaison between sales, purchasing, design, manufacturing and shipping.
• Prepare proposals and maintain thorough customer records.

Kenntnisse

Organizational skills

Prioritization

Initiative

Attention to detail

Communication skills

Punctuality

Ausbildung

High School diploma/GED

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Jobbeschreibung

SupplyOne is hiring a Customer Service Representative in Gainesville, GA to deliver a consistent, high-quality customer experience and to be the link between customers, sales, and operations. You will manage orders, provide quotes, handle inquiries, and support inventory and pricing accuracy.

The role emphasizes proactive problem-solving, timely communication, and collaboration with sales and operations to meet customer expectations and GP margins.