Senior Customer Service Specialist — Orders & Solutions

Performance Foodservice; Valdosta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice in Valdosta, GA is seeking a Customer Service Representative to assist customers with order entries and inquiries, ensuring satisfaction and timely responses. You will address complex issues using company knowledge and coordinate with vendors and teammates.

Responsibilities include processing orders, verifying pricing and promo pricing, and communicating with logistics to keep customers informed. A friendly, professional approach is essential in this role.

Qualifications

• High School Diploma or Equivalent.
• 1 - 2 years Customer service, call center and / or related area.

Responsibilities

• Provides customer service to buyers in each OPCO.
• Places orders with vendors.
• Checks for updated pricing, bid prices, or special promo pricing.
• Verifies pricing, item descriptions, PO numbers, and pickup locations after order confirmations.
• Communicates product release numbers to inbound logistics managers.

Skills

Customer service

Call center

Education

High School Diploma

Job description

Performance Foodservice in Valdosta, GA is seeking a Customer Service Representative to assist customers with order entries and inquiries, ensuring satisfaction and timely responses. You will address complex issues using company knowledge and coordinate with vendors and teammates.

Responsibilities include processing orders, verifying pricing and promo pricing, and communicating with logistics to keep customers informed. A friendly, professional approach is essential in this role.