Customer Experience Specialist

Onesource Sample; Dalton (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

OneSource Sample in Dalton, GA seeks a Customer Service Representative for a full-time on-site role. You will handle inquiries by phone, email, and online channels, process orders, track shipments, and coordinate with production, logistics, and sales to resolve issues.

The role emphasizes maintaining CRM records, delivering timely responses, and identifying improvement opportunities while supporting a collaborative work environment.

Qualifications

• Experience in customer service and support, handling inquiries, resolving issues, and processing orders.
• Proven ability to learn new systems quickly and manage multiple tasks.
• Strong written and verbal communication; professional demeanor with customers.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Process orders and update account information in the CRM.
• Track shipments and coordinate with production, logistics, and sales teams to resolve issues.
• Follow up on requests, handle complaints professionally, and ensure timely resolution.
• Maintain detailed records in customer management systems and contribute to process improvements.

Skills

Customer Service

Customer Support

Order management

CRM tools

Communication skills

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Office software

Job description

OneSource Sample in Dalton, GA seeks a Customer Service Representative for a full-time on-site role. You will handle inquiries by phone, email, and online channels, process orders, track shipments, and coordinate with production, logistics, and sales to resolve issues.

The role emphasizes maintaining CRM records, delivering timely responses, and identifying improvement opportunities while supporting a collaborative work environment.