Customer Service Representative - Gainesville, GA

Supplyone; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus program

Medical, dental, and vision insurance

401(k) retirement with company match

Paid time off

Employee Assistance Program

Life insurance and disability coverage

Wellness programs

Job summary

SupplyOne is hiring a Customer Service Representative in Gainesville, GA to deliver a consistent, high-quality customer experience and to be the link between customers, sales, and operations. You will manage orders, provide quotes, handle inquiries, and support inventory and pricing accuracy.

The role emphasizes proactive problem-solving, timely communication, and collaboration with sales and operations to meet customer expectations and GP margins.

Qualifications

• High School diploma or GED required.
• Experience in a customer service role preferred.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Process and confirm orders; communicate what needs to be ordered.
• Generate standard quotes within 24–48 hours of receipt.
• Answer phones by the 3rd ring and emails by end of day.
• Maintain price lists to protect GP margins and accuracy of specs.
• Serve as liaison between sales, purchasing, design, manufacturing and shipping.
• Prepare proposals and maintain thorough customer records.

Skills

Organizational skills

Prioritization

Initiative

Attention to detail

Communication skills

Punctuality

Education

High School diploma/GED

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

Job Details: Job Location: GAINSVILLE, GA 30507, Mission of the Role (What you will be doing):

The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers.

The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets.

Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements):

• Process and confirm orders and/or communicate what needs to be ordered, the day they are received
• Generate standard quotes within 24 - 48 hours of receipt
• Answer phones by the 3rd ring, and all emails by the end of each day
• Build, maintain, and keep price lists current to protect and maintain GP margins
• Build accurate specs and inventory items within 24-48 hours
• Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution
• Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS)
• Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards
• Serve as liaison with sales, purchasing, design, manufacturing and shipping

Essential Functions (Essential/secondary functions that support the primary responsibilities):

• Prepare proposals and miscellaneous correspondence
• Maintain thorough customer records
• Monitor and resolve slow payment issues
• Assist with slow moving inventory
• Expedite material based on customer needs

Qualifications: Educational/Training Requirements/Experience (What your background should look like)

• High School diploma/GED
• Experience in a customer service role preferred

Minimum Skills, Knowledge & Ability Requirements

• Strong organizational skills; ability to prioritize tasks
• Demonstrated initiative in personal professional development
• Basic arithmetic including gross profit calculations
• Attention to detail and accuracy
• Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook
• Ability to communicate effectively in writing, verbally over the phone, and in person, at our own site and at customer or 3rd party sites
• Maintain regular and punctual attendance

The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following:

• Bonus based on company performance
• Medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off (including vacation, company holidays, and parental leave)
• Employee Assistance Program (EAP)
• Other benefits such as life insurance, disability coverage, and wellness programs