Customer Service Specialist - Order Processing & Support

CEMEX, Inc.; Ontario (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

401(k) savings plan

Paid time off and holidays

Parental leave

Education assistance

Education assistance

Job summary

Cemex US is seeking a Customer Service Representative in Ontario, CA. You will be the first point of contact, handling orders and inquiries to ensure a seamless service experience across our centralized call system.

The role requires a HS diploma, 3 years in customer service, and proficiency with smartphones, MS Office, and digital tools. Bilingual ability is a plus. Office-based with potential exposure to production environments.

Qualifications

• High School Diploma required.
• 3 years of experience in a customer service or client-facing role with a track record of meeting/exceeding service standards.
• Proficient in smartphones, digital tools, and app management across iOS and Android; strong MS Office skills; bilingual (desirable); proactive problem-solving and strong written/verbal communication.
• Advanced MS Office skills.
• Bilingual (desirable).
• Strong problem-solving, decision-making, writing and communication skills.

Responsibilities

• Customer Service: process customer orders and credit card transactions via centralized call system; handle high-volume calls with service focus.
• Collaboration: work with quality control, sales, and production teams to ensure timely delivery and service of products.
• Support: respond to customer inquiries with accurate information and solutions.
• Process overview: observe production processes at facilities or job sites to gain product knowledge.

Skills

Smartphone proficiency

Digital tools

MS Office

Bilingual (desirable)

Communication

Multitasking

Multitasking

Education

High School Diploma

Tools

MS Office Suite

Job description

Cemex US is seeking a Customer Service Representative in Ontario, CA. You will be the first point of contact, handling orders and inquiries to ensure a seamless service experience across our centralized call system.

The role requires a HS diploma, 3 years in customer service, and proficiency with smartphones, MS Office, and digital tools. Bilingual ability is a plus. Office-based with potential exposure to production environments.