Customer Service Specialist - Fast-Paced Team & Growth

CEMEX, Inc.; Orlando, Northern (FL, KY); Híbrido; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Cemex, Inc. in Orlando, FL seeks a Customer Service Representative to be the first point of contact for customers, processing orders, resolving inquiries, and ensuring seamless service experiences.

The role collaborates with quality control, sales, and production to guarantee timely delivery, while using MS Office tools and mobile apps to manage communications and orders, with an emphasis on accuracy and excellent written and verbal communication.

Qualificações

• High School Diploma required.
• 3 years of customer service or client-facing experience.
• 1–3 years experience in dispatching in a similar industry.

Responsabilidades

• Process customer orders and credit card transactions using centralized system.
• Collaborate with quality control, sales and production to ensure timely delivery.
• Address customer inquiries with accurate information and solutions.
• Spend time observing production processes to gain product knowledge.

Conhecimentos

Phone & mobile apps

MS Office

Communication skills

Interpersonal skills

Problem solving

Bilingual (desirable)

Formação académica

High School Diploma

Ferramentas

Call system

CRM software

MS Office Suite

Descrição da oferta de emprego

Cemex, Inc. in Orlando, FL seeks a Customer Service Representative to be the first point of contact for customers, processing orders, resolving inquiries, and ensuring seamless service experiences.

The role collaborates with quality control, sales, and production to guarantee timely delivery, while using MS Office tools and mobile apps to manage communications and orders, with an emphasis on accuracy and excellent written and verbal communication.