Bilingual Customer Experience Specialist

DuBois Chemicals Canada; Nashville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

PTO

Holiday Pay

401K Match

Job summary

DuBois Chemicals in Nashville is seeking a full-time Customer Service Representative to process orders accurately and promptly, serving internal and external customers and upholding corporate standards.

The role emphasizes communication, customer focus, and problem solving, with responsibilities spanning order status, shipping details, invoicing, and resolving issues to improve satisfaction. Fluency in Spanish and French is a plus.

Qualifications

• 2+ years of experience in customer service.
• Spanish and French fluency preferred.
• Excellent oral and written communications skills, as well as strong interpersonal skills
• Ability to establish and maintain cooperative and effective relationships with all levels of the organization.
• Ability to manage shifting priorities/change in a fast-paced environment.
• Proficient in Microsoft Office
• Strong problem solving and analytical skills for timely and thorough problem resolution.
• Ability to work independently with minimal supervision; self-motivated and directed with a pro-active work ethic.
• Proficient at multi-tasking, managing time and prioritizing with attention to detail.

Responsibilities

• Accurately process customer orders received via phone, fax, email, web, and ecommerce in adherence to department and company policies.
• Maintain customer notes, special requirements, assigning proper ship dates, carriers, and manufacturing/shipping facility.
• Effectively answer incoming calls from call queues within established metrics.
• Respond to inquiries from customers and field personnel related to order status, shipments, order and product issues, pricing, invoices, credits, and returns.
• Responsible for the customer experience (timely and accurate responses, approachable, accessible).
• Effectively recognize impact of work on internal and external customers.
• Solve the root cause of problems by moving towards valid solutions.
• Promote a culture of consistency, accountability, and continuous improvement.
• Effectively prioritize multiple projects with specific deadlines.
• Develop best-in-class practices that support superior service levels while identifying opportunities that create process efficiencies and cost-effective solutions.
• Enthusiastically committed to the success of the team, customer, and business.
• Execute with excellence and generate ideas for operational efficiencies.
• Participate in activities designed to improve customer satisfaction and business performance.

Skills

Customer service

Communication

Interpersonal skills

Time management

Independent work

Problem solving

Education

Associate or Bachelor's degree in business administration

HS Diploma or GED

Tools

Microsoft Office

Job description

DuBois Chemicals in Nashville is seeking a full-time Customer Service Representative to process orders accurately and promptly, serving internal and external customers and upholding corporate standards.

The role emphasizes communication, customer focus, and problem solving, with responsibilities spanning order status, shipping details, invoicing, and resolving issues to improve satisfaction. Fluency in Spanish and French is a plus.