Customer Service Representative

USA – DuBois Chemicals, Inc; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

PTO

Holiday Pay

401K Match

Job summary

DuBois Chemicals, Inc. is seeking a full-time Customer Service Representative to provide exceptional service to internal and external customers. The role focuses on accurate order processing and delivering meaningful business results aligned with customer experience strategies and corporate standards.

You will handle inquiries related to order status, shipments, pricing, and returns, while maintaining notes, carrier details, and ship dates. Fluency in Spanish or French is preferred.

Qualifications

• 2+ years of experience in customer service.
• Excellent oral and written communications skills.
• Strong interpersonal skills and ability to multitask

Responsibilities

• Process customer orders via phone, fax, email, web, and ecommerce according to policy.
• Maintain customer notes, ship dates, carriers, and manufacturing/shipping facility.
• Answer calls from queues and respond to inquiries on order status, pricing, and returns.
• Deliver timely, accurate customer service and strive for continuous improvement.

Skills

Customer service

Communication

Interpersonal skills

Time management

Education

Associate or bachelor's degree in business administration preferred

HS Diploma or GED equivalent required

Tools

Microsoft Office

Job description

It\'s fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

POSITION SUMMARY:

DuBois Chemicals is seeking a full-time Customer Service Representative to provide the highest level of service to all internal/external customers. Responsible for processing orders accurately and promptly. Deliver meaningful business results while aligning with customer experience strategies and corporate standards. Demonstrate the company's core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

KEY RESPONSIBILITIES:

• Accurately process customer orders received via phone, fax, email, web, and ecommerce in adherence to department and company policies.
• Maintain customer notes, special requirements, assigning proper ship dates, carriers, and manufacturing/shipping facility.
• Effectively answer incoming calls from call queues within established metrics.
• Respond to inquiries from customers and field personnel related to order status, shipments, order and product issues, pricing, invoices, credits, and returns.
• Responsible for the customer experience (timely and accurate responses, approachable, accessible).
• Effectively recognize impact of work on internal and external customers.
• Solve the root cause of problems by moving towards valid solutions.
• Promote a culture of consistency, accountability, and continuous improvement.
• Effectively prioritize multiple projects with specific deadlines.
• Develop best-in-class practices that support superior service levels while identifying opportunities that create process efficiencies and cost-effective solutions.
• Enthusiastically committed to the success of the team, customer, and business.
• Execute with excellence and generate ideas for operational efficiencies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

MINIMUM QUALIFICATIONS:

• 2+ years of experience in customer service.
• Strong customer service background required.
• Spanish and French fluency preferred.
• Excellent oral and written communications skills, as well as strong interpersonal skills
• Ability to establish and maintain cooperative and effective relationships with all levels of the organization.
• Ability to manage shifting priorities/change in a fast-paced environment.
• Proficient in Microsoft Office
• Strong problem solving and analytical skills for timely and thorough problem resolution.
• Ability to work independently with minimal supervision; self-motivated and directed with a pro-active work ethic.
• Proficient at multi-tasking, managing time and prioritizing with attention to detail.

EDUCATION QUALIFICATIONS:

• Associate or bachelor's degree business administration preferred.
• HS Diploma or GED equivalent required.

OTHER INFORMATION:

Full-time (40 hours a week).

• Health Insurance
• PTO
• Holiday Pay
• 401K Match #INDCORP

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

Working at DuBois is dynamic, flexible and fun.

Our customer centric focus gives you the opportunity to leverage your creative and innovative talents to help deliver specialty chemical solutions safely while protecting the environment.

• Honest and Ethical Behavior
• Collaborative Communication
• Safety at Work and Home
• Environmental Stewardship

Perks and Benefits You will enjoy building your career with DuBois.

DuBois offers the stability and comprehensive benefits of a larger organization with the feel of a smaller, more personable company.

The diversity of our roles, customers served and large number of manufacturing, distribution and technical centers provide many routes for your career advancement.

If you value learning, improving processes and want to make an immediate impact, DuBois is where you want to be.

• health insurance
• dental insurance
• vision insurance
• life insurance
• 401k with company match
• paid holidays
• vacation time
• income protection plans