Technical Service Representative

DuBois Chemicals, Inc.; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

DuBois Chemicals, Inc. is seeking a high performing Service Representative to support a territory with growth potential. You will provide solutions to fleet wash, surface treatment and industrial customers, focusing on lowering operating costs and exceeding expectations with our product lines and channels.

Join a company with a century-long leadership in technology and service. You will demonstrate core competencies in communication, integrity, safety, and customer focus while traveling to

Qualifications

• 2+ years of mechanical, chemical, or industrial experience.
• Mechanical aptitude in electrical and pipefitting preferred.
• Strong time management skills with attention to detail.
• Excellent oral and written communication skills.
• Proficient in performing technical/mechanical on-site testing.
• Ability to travel up to 25% including overnight travel.

Responsibilities

• Provide effective technical service to support product application at customer sites and ensure superior account satisfaction and retention.
• Manage multiple customers across a geography utilizing various product lines.
• Assist customers with inquiries and provide information to ensure satisfaction.
• Service DuBois equipment, perform replacements, installations, chemical testing, and inventory management.
• Document findings and recommendations clearly.
• Resolve technical challenges and help improve processes.
• Collaborate with team members and cross-functional staff.

Skills

Mechanical aptitude

Time management

Written communication

CRM proficiency

Technician on-site testing

Tools

CRM

Microsoft Office

Job description

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

POSITION SUMMARY:

DuBois Chemicals is looking for a high performing Service Representative to support a territory with excellent upside growth potential. Responsible for providing solutions to our fleet wash, surface treatment and industrial customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. Our scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.

KEY RESPONSIBILITIES:

• Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention.
• Manage multiple customers across given geography that utilize a variety of product lines.
• Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction.
• Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.
• Ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes.
• Effectively communicate and collaborate with team members, as well as other cross functional support employees.
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
• Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service.
• Travel to assigned customers to conduct service audits.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

MINIMUM QUALIFICATIONS:

• 2+ years of mechanical, chemical, or industrial experience.
• Mechanical Aptitude in electrical and pipefitting preferred.
• Strong time management skills with attention to detail.
• Ability to understand the products and services offered by the company.
• Excellent oral and written communication skills.
• Proficient in performing technical/mechanical on-site testing.
• Ability to adjust to various customer needs and situations.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools.
• Ability to travel up to 25% including overnight travel.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.