Customer Service Representative

USA – DuBois Chemicals, Inc; Sharonville (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid holidays

Vacation time

Income protection plans

Job summary

DuBois Chemicals, Inc. is seeking a full-time Customer Service Representative to provide the highest level of service to internal and external customers. You will process orders accurately and promptly, maintaining notes and shipping details.

The role emphasizes clear communication, problem solving, and a proactive approach to improving customer experience while supporting company standards and efficiency initiatives.

Qualifications

• Strong customer service background.
• Excellent oral and written communications skills.
• Ability to establish and maintain cooperative relationships at all levels.
• Ability to manage shifting priorities in a fast-paced environment.
• Proficient in Microsoft Office.
• Strong problem solving and analytical skills for timely resolution.
• Independent with pro-active work ethic.
• Multitasking and detail-oriented.

Responsibilities

• Accurately process customer orders via phone, fax, email, web, and ecommerce.
• Maintain customer notes and shipping details such as ship dates and carriers.
• Answer incoming calls from call queues within set metrics.
• Respond to inquiries about order status, shipments, pricing, invoices, and returns.
• Ensure a positive customer experience through timely, accurate responses.

Skills

Customer service

Oral and written communication

Interpersonal skills

Time management

Microsoft Office

Problem solving

Education

Associate or Bachelor's degree in business administration

Tools

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

POSITION SUMMARY

DuBois Chemicals is seeking a full-time Customer Service Representative to provide the highest level of service to all internal/external customers. Responsible for processing orders accurately and promptly. Deliver meaningful business results while aligning with customer experience strategies and corporate standards. Demonstrate the company's core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

KEY RESPONSIBILITIES

• Accurately process customer orders received via phone, fax, email, web, and ecommerce in adherence to department and company policies.
• Maintain customer notes, special requirements, assigning proper ship dates, carriers, and manufacturing/shipping facility.
• Effectively answer incoming calls from call queues within established metrics.
• Respond to inquiries from customers and field personnel related to order status, shipments, order and product issues, pricing, invoices, credits, and returns.
• Responsible for the customer experience (timely and accurate responses, approachable, accessible).
• Effectively recognize impact of work on internal and external customers.
• Solve the root cause of problems by moving towards valid solutions.
• Promote a culture of consistency, accountability, and continuous improvement.
• Effectively prioritize multiple projects with specific deadlines.
• Develop best-in‑class practices that support superior service levels while identifying opportunities that create process efficiencies and cost‑effective solutions.
• Enthusiastically committed to the success of the team, customer, and business.
• Execute with excellence and generate ideas for operational efficiencies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

MINIMUM QUALIFICATIONS

• Strong customer service background required.
• Excellent oral and written communications skills, as well as strong interpersonal skills.
• Ability to establish and maintain cooperative and effective relationships with all levels of the organization.
• Ability to manage shifting priorities/change in a fast‑paced environment.
• Proficient in Microsoft Office.
• Strong problem solving and analytical skills for timely and thorough problem resolution.
• Ability to work independently with minimal supervision; self‑motivated and directed with a pro‑active work ethic.
• Proficient at multi‑tasking, managing time and prioritizing with attention to detail.

EDUCATION QUALIFICATIONS

• Associate or bachelor's degree business administration preferred.

#INDOPS DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

Working at DuBois is dynamic, flexible and fun. Our customer centric focus gives you the opportunity to leverage your creative and innovative talents to help deliver specialty chemical solutions safely while protecting the environment.

DuBois values

• Honest and Ethical Behavior
• Collaborative Communication
• Safety at Work and Home
• Environmental Stewardship

Perks and Benefits

You will enjoy building your career with DuBois. DuBois offers the stability and comprehensive benefits of a larger organization with the feel of a smaller, more personable company. The diversity of our roles, customers served and large number of manufacturing, distribution and technical centers provide many routes for your career advancement. If you value learning, improving processes and want to make an immediate impact, DuBois is where you want to be.

DuBois excellent benefit package includes health insurance, dental insurance, vision insurance, life insurance, 401k with company match, paid holidays, vacation time and income protection plans.

• health insurance
• dental insurance
• vision insurance
• life insurance
• 401k with company match
• paid holidays
• vacation time
• income protection plans