Customer Service Specialist - One-Call Resolution

Service Experts Heating & AC-WV LLC; Duluth (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Experts Heating & AC-WV LLC in Duluth, GA is seeking a Customer Service Specialist to handle customer service requests, bookings, questions, and billing inquiries with courtesy and professionalism, aiming for one-call resolution. The role supports day-to-day operation of the Center.

The candidate will answer calls, update records, and work with dispatch and sales to improve scheduling and response speed. A HS diploma and 0–2 years in service are required.

Qualifications

• 0–2 years of customer service experience.
• High school diploma or GED.
• Ability to multi-task in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Experience with computers and administrative systems.

Responsibilities

• Answer incoming customer calls and route as needed.
• Maintain customer records and update account information.
• Assist with billing inquiries, scheduling, and product questions.
• Provide one-call resolution when possible.
• Adhere to CPI compliance when taking payments over the phone.
• Coordinate with dispatch and Sales for scheduling.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Phone support

Teamwork

Education

High School Diploma / GED

Tools

Call monitoring software

CRM software

Job description

Service Experts Heating & AC-WV LLC in Duluth, GA is seeking a Customer Service Specialist to handle customer service requests, bookings, questions, and billing inquiries with courtesy and professionalism, aiming for one-call resolution. The role supports day-to-day operation of the Center.

The candidate will answer calls, update records, and work with dispatch and sales to improve scheduling and response speed. A HS diploma and 0–2 years in service are required.