Customer Service Specialist - Now Hiring

Randstad USA; Athens (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad USA in Athens, GA seeks a customer service specialist to manage client accounts across phone, email, and chat. This role emphasizes problem resolution, trust-building, and adherence to client SLAs, with a highly flexible schedule for short-term mandates.

You will log and track requests in a ticketing system or CRM, perform basic account tasks, and learn new product information quickly to support multiple engagements.

Qualifications

• Handle complex inbound inquiries and resolve service issues across phone, email, and chat.
• Log, track, and manage all customer requests in a ticketing system or CRM.
• Perform basic account tasks like returns, exchanges, refunds, or service upgrades/downgrades.

Responsibilities

• Handle complex inbound inquiries and resolve service issues or complaints across various communication channels (phone, email, chat).
• Utilize a ticketing system or crm to accurately log, track, and manage all customer requests and interactions from initiation to final resolution.
• Perform basic account management tasks, including processing returns, exchanges, refunds, or service upgrades/downgrades.
• Strictly adhere to all client policies and service level agreements (slas), ensuring detailed and accurate record-keeping of all support provided.
• Quickly master new product information, service processes, and customer retention strategies for various short-term mandates.

Skills

Problem resolution

Client trust

Interpersonal skills

Communication skills

Tools

CRM system

Ticketing system

Job description

Are you highly effective at problem resolution and building client trust? Become a customer service specialist with a highly flexible schedule. We offer short-term mandates with organizations focused on excellence, allowing you to use your interpersonal and problem-solving skills to manage client accounts when it fits your life.

Your responsibilities:

• Handle complex inbound inquiries and resolve service issues or complaints across various communication channels (phone, email, chat).
• Utilize a ticketing system or crm to accurately log, track, and manage all customer requests and interactions from initiation to final resolution.
• Perform basic account management tasks, including processing returns, exchanges, refunds, or service upgrades/downgrades.
• Strictly adhere to all client policies and service level agreements (slas), ensuring detailed and accurate record-keeping of all support provided.
• Quickly master new product information, service processes, and customer retention strategies for various short-term mandates.

location: Athens, GA

work hours: 08:00 AM - 05:00 PM

dress code:

Shirts or t-shirts must have sleeves and be without any holes or rips. Pants without any holes or rips. No profane or suggestive texts and images. Closed toe and non slip footwear only.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• a 401K plan (all benefits are based on eligibility)

This posting is open for thirty (30) days.