Bilingual Customer Service Representative

Randstad USA; Burlington (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Job summary

Randstad USA in Burlington, NC is seeking a detail‑oriented Customer Service Representative for a first‑shift role (8 AM–5 PM). You will build product knowledge, nurture customer relationships, and process orders within 24 hours while collaborating with Sales and internal teams.

The position requires at least 5 years of experience in customer service, a High School diploma, and familiarity with ERP/CRM tools such as Netsuite.

Qualifications

• Minimum 5 years of experience in customer service.
• High School diploma required.
• Experience with ERP systems and CRM tools.

Responsibilities

• Build and maintain knowledge of customer base products and applications.
• Build and maintain working relationships with customer base.
• Process customer orders in an accurate and timely manner (goal – within 24 hours).
• Learn and maintain working knowledge of customer systems (i.e., EDI, In house systems, matrix, etc.).
• Liaison for customer and Sales Team with internal departments.
• Address / complete all tasks identified in daily production meeting.
• Process quote requests and verify information on quote prior to faxing/emailing to customer.
• Expedite orders when necessary.
• Handle inquiries and/or concerns to resolve discrepancies for external and internal customers.
• Work closely with Sales Team to maintain open communication and update information.
• Coordinate end of life (EOL) on production parts with Customer and appropriate departments.
• Negotiate with internal and external customers to resolve issues/concerns.
• Build and maintain working knowledge ofmanufacturing capabilities.
• Any other duties as assigned.

Skills

Netsuite

Customer Service

ERP

Active Listening

CUSTOMER ORDERS/SALES

CRM

Telephone Etiquette

Follow-up

Client Service

Adapting to Change

process quotes

Education

High School

Job description

Join a Legacy of Manufacturing Excellence in Burlington, NC! First Shift 8AM - 5:00PM

A leading, family-oriented manufacturer with 64 years of success—is seeking a self-driven, team-oriented Customer Service Representativefor our state-of-the-art, 35,000 sq/ft facility.

What You’ll Do:

• Build and maintain working knowledge of customer base products and applications.
• Build and maintain working relationships with customer base.
• Process customer orders in an accurate and timely manner (goal – within 24 hours).
• Learn and maintain working knowledge of customer systems (i.e., EDI, In house systems, matrix, etc.)
• Liaison for customer and Sales Team with internal departments.
• Address / complete all tasks identified in daily production meeting.
• Process quote requests and verify information on quote prior to faxing/emailing to customer.
• Expedite orders when necessary.
• Handle inquiries and/or concerns to resolve discrepancies for external and internal customers.
• Work closely with Sales Team to maintain open communication and update information.
• Coordinate end of life (EOL) on production parts with Customer and appropriate departments.
• Negotiate with internal and external customers to resolve issues/concerns.
• Build and maintain working knowledgemanufacturing capabilities.
• Ready to grow your career with a flat organizational structure where your impact is recognized?

salary: $41,600 - $62,400 per year

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Build and maintain working knowledge of customer base products and applications.
• Build and maintain working relationships with customer base.
• Process customer orders in an accurate and timely manner (goal – within 24 hours).
• Learn and maintain working knowledge of customer systems (i.e., EDI, In house systems, matrix, etc.)
• Liaison for customer and Sales Team with internal departments.
• Address / complete all tasks identified in daily production meeting.
• Process quote requests and verify information on quote prior to faxing/emailing to customer.
• Expedite orders when necessary.
• Handle inquiries and/or concerns to resolve discrepancies for external and internal customers.
• Work closely with Sales Team to maintain open communication and update information.
• Coordinate end of life (EOL) on production parts with Customer and appropriate departments.
• Negotiate with internal and external customers to resolve issues/concerns.
• Build and maintain working knowledge ofmanufacturing capabilities.
• Any other duties as assigned.

Skills

• Netsuite
• Customer Service
• ERP
• Active Listening
• CUSTOMER ORDERS/SALES
• Customer Relationship Management
• Telephone Etiquette
• CRM
• Follow-up
• Client Service
• Adapting to Change
• process quotes

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

Experience

• Experienced
• 5 years

Education

• High School

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

This posting is open for thirty (30) days.