HR Service Center Representative

Randstad USA; Providence (RI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

401K plan

Accommodations available

Job summary

Randstad is seeking an HR Service Center Representative to support employees with general HR questions and benefits enrollment. This on-site role in Providence, RI requires an Associate degree and strong customer-service skills.

You will use HRIS and case-management tools, escalate complex issues, and maintain confidential employee records while delivering high-quality service. The position is temporary for about four months, with competitive hourly pay.

Qualifications

• Associate degree or equivalent professional experience required.
• Background in customer service preferred, with human resources experience highly valued.
• Proficiency with Microsoft Office 365 applications and experience navigating HRIS/case management software.

Responsibilities

• Address inquiries regarding HR policies, benefits, procedures, and general employment matters.
• Assist employees with HR tasks, including onboarding, benefit program enrollments, and personal information updates.
• Resolve issues related to payroll, benefits, and workplace policies in a timely manner.
• Utilize an electronic case management tool to maintain accurate records of employee interactions and resolutions for reporting purposes.
• Educate employees on company HR policies, updates, and available self-service resources.
• Handle sensitive employee data with strict confidentiality and discretion, adhering to privacy standards.

Skills

Customer service

Communication

Confidentiality

Attention to detail

Education

Associate degree

Tools

Microsoft Office 365

HRIS

Case management software

Job description

• Job Title: HR Service Center Representative
• Job Type: Temporary Contract (4 months)
• Work Location: On-Site | Providence, RI
• Target Start Date: September 21, 2026
• Compensation: $24.00 / hour

Position Summary Reporting to the HR Service Center Program Manager, the HR Service Center Representative serves as the frontline point of contact for employees seeking assistance with general HR-related inquiries and concerns. The representative provides high-quality customer service by addressing employee questions, resolving issues, and guiding individuals through HR processes and procedures.

Key Responsibilities

• Address inquiries regarding HR policies, benefits, procedures, and general employment matters.
• Assist employees with HR tasks, including onboarding, benefit program enrollments (health, retirement, wellness), and personal information updates.
• Resolve issues related to payroll, benefits, and workplace policies in a timely manner.
• Utilize an electronic case management tool to maintain accurate records of employee interactions and resolutions for reporting purposes.
• Educate employees on company HR policies, updates, and available self-service resources.
• Handle sensitive employee data with strict confidentiality and discretion, adhering to privacy standards.
• Apply critical thinking to identify when cases should be escalated to Tier 1 (senior team members) or Tier 2 (subject matter experts), communicating response expectations clearly to employees.
• Use the HR Information System (HRIS) to reference employee data and work history.
• Maintain high levels of employee satisfaction through prompt, courteous, and accurate support.
• Perform other related duties as assigned.

Requirements & Qualifications

• Education: Associate degree or equivalent professional experience required.
• Experience: Background in customer service preferred, with human resources experience highly valued. Relevant transferable skills will be considered.
• Technical Skills: Proficiency with Microsoft Office 365 applications and experience navigating HRIS/case management software.
• Key Competencies: Strong written and verbal communication, critical thinking, high attention to detail, sound judgment, and an ability to maintain strict confidentiality.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.